Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Chattanooga

Went through the drive thru last week and ordered 3, 3 piece snacks. Got home, eight miles away to discover we were only given a two piece snack and a three piece snack. I called and spoke with the manager. Instead of apologizing, he immediately went on the defensive. He went as far as tell me that he is sure I've made mistakes in my past that inconvenienced somebody. I said sure but its a fairly simple process to read an order and just put the correct items in the bag. His response......I'm not going to let you talk bad to my employees (I never talked to his employees about the mistake). At this point I told him that now he was starting to piss me off, he said "be pissed off and have a nice day" with that, he hung up on me. I called corporate and told them the situation. They told me they would refund the food I didn't receive and offered me a $10 gift certificate, which I declined. I said that the issue is, nobody is held accountable anymore and there is no recourse. Corporate told me that they would send someone to the store to deal with the manager, they would refund the food I didn't receive, and they would keep me updated on the situation. A week later, no refund, no update and not even an email. If I ran by business and treated customers in this manner

I went to Zaxbys on hwy 58 yesterday after work to get a little snack. I ordered a kids meal & fried pickles. As I drove off I took the fried pickles out to eat them. The container was hot like they were fresh but they were super hard. Hard to the point it you touch them, they crumbled up & the pickles looked like they were dehydrated. I immediately turned around and asked for them to be remade. The girl at the window, I believe her name was Allison, told me that they are made fresh to order and offered me a refund. I told her I didn’t want a refund but for them to be made over. She closed the window and asked for a manager to come to the window. When the manager came to the window she asked what was wrong with the fried pickles. I held my hand out with 3 pickles in my hand and showed her How hard they were and how they easily crumbled- she offered me a refund. Again, for the third time asked for them to be made over and she said that they were made fresh and offered me a refund. I asked her if they were made fresh what was wrong with the batch that I had and she humped her shoulders up and said that she didn’t know and again offered me a refund. I don’t understand what so hard about cooking some food instead of losing a customer and offering a refund several times to someone who clearly didn’t ask...

I recently dined at Zaxby's on Highway 58, and while there were positive aspects, I feel compelled to share my observations. As a customer, I value transparency and constructive feedback, so here are my thoughts:

Order Issue: During my visit, an order was missing the chicken. The manager's response was that my only option was to return for the missing food or call back to talk to the general manager tomorrow. While I understand mistakes happen, I expected more flexibility in resolving the situation. Perhaps offering a refund would have been appreciated.

Customer Expectations: As a loyal patron, I hold Zaxby's to high standards. I believe that addressing such incidents promptly can significantly enhance the overall dining experience. A proactive approach to customer satisfaction is crucial.

Recommendation: Despite this hiccup, I remain hopeful that my next visit will be more positive. However, I wouldn't recommend Zaxby's based on this experience.

In summary, I encourage Zaxby's to consider better protocols for handling such situations. Constructive criticism can lead to improvements, and I hope my feedback contributes to enhancing the dining experience for...