Dunkin' — Restaurant in Chelmsford

I was waiting at the register while Talea took my order, then in the middle of my simple coffee order- she walked away to sandwich station as a man was very very upset that she clearly messed up on his sandwich order, but he was unreasonable and made a scene.

I wanted to use the Dunkin’s app offer of purchase one item and get a free medium hot coffee. I only wanted to purchase one munchkin and she said very rudely “nope you HAVE to buy 3- you CANT buy one”. I said “I don’t need or want 3- I just want to buy one. “ Then as immature as she is- she SCREAMED in front of kids and everyone else in that establishment that “WOULD THE MANAGER COME OVER HERE BEFORE ANOTHER CUSTOMER FLIPS OUT ON ME”… I said to her very calm- that I am not flipping out at all that she is the only one screaming. I can’t believe the way she screamed at me. Her name is Talea (not sure of spelling) but is medium height- young and heavy set with lots of studded earrings.

I am in disbelief that she would react that way. It’s okay if I can’t just buy one munchkin but that is brand new news to me and she should have just been professional and calmly explained that information to me. Instead, she for some reason felt the need to flip out on me. Kids will be kids I guess. I have been nothing but a loyal customer.

And that also speaks loud on the 2 managers I see all the time, that were both there today, watching and listening to what was going on. how poorly they clearly “train” their staff. They should have spoke up and controlled their staff or the situation, but instead, they just laughed. I think they all need a class on how to treat their customers. I’m disappointed at the lack of customer service, especially from the “managers”. Managers unable to manage. It’s sad, Some people should just stick to working in the back of the house if they can’t calmly talk to their customers.

I would recommend going to the other few Dunkin’s that are very close by instead...

Place is great in terms of service. It's very poor they don't talk to you. They don't greet you. They don't ask how your day is going. They don't acknowledge you right as you walk in the door or right as you walk out of the door

They take their time making your food and don't seem to care about the length of the line If you're in a rush

This place used to be amazing Is always right always quick always accurate

Now The food is never right it's never quick it's always long So long It gives me anxiety Just waiting for 20mins just to get a coffee.

The worst part is. They don't even acknowledge that they've been making you wait while they conversate. Amongst themselves versus working as a team effactively to get rid of the line

When they have free time, they don't bother to clean the store or prep for the next rush of people Instead they just hang out in gossip like they're in high school

I've been a regular customer daily of this place For many years and now I am no Longer

Please heed my warning read and listen My words and advice do not come here. Do not waste your money on their food or their coffee Or their place of business they do Not...

I was unable to get the name of the employee that serviced to me, because she barely spoke to me long enough for me to even see her face or hear her voice. She was very rude and made me feel very uncomfortable because of the way she treated me when I arrived. I could not hear anything she was saying, and when she got my coffee, she threw them on the counter, they slid across and she walked away from me. It’s a shame because the atmosphere and the coffees were wonderful. I think it’s important that places get this feedback because customer service is important. Today’s date is 11/18 and the time is 8:28pm if that helps identify the staff member.

I realize bad days happen, but I have a funny feeling this was just how she treats the customers at baseline. As I was walking out, I heard her talking to her coworker in a much much nicer tone than she spoke to me which indicated even more that maybe she needs better training on how to speak to the people who are handing her money. Hope this helps and hopefully she can us this as constructive...