Dunkin' — Restaurant in Cherry Hill Township

I visited this Dunkin Donuts yesterday and placed my border on the drive thru, when I got to the window the young lady asked my what my order after I had already repeated it twice. I told her and then she said oh I got it. She proceeded to hand me my Tea which was incorrect and I told her and she said well you have to take it because we have no more tea bags to remake it. So I took it handed her payment. She then said well we don't have any plain stuffed mini bagels only everything, well I didn't want that so I said well can I have my money back. She explained that she couldn't do refunds only a manager and so I said well get me a manager. She then asked me to pull up front. I did and waited but no one came out so I went inside where I saw another associate tending a gentleman there and I asked her so what are we going to do about my refund. She had no idea what I was talking about, keep in mind I am still waiting for my wakeup wrap as well. The girl at the window says well I told her we did not have the bagels and she had to pick something else so I pulled her up for her tonfigure it out. WHO DOES THAT. Long story short she said well if you don't get something else I am going to call the police because you are being disruptive so I said go ahead call them. So I waited until the cops showed up 2 patrol cars mind you for the Dunkin Donuts bandit. Asked for number of store and guess what number not in service. Cannot pay the bill I presume with service like that they should just close the business or hire people who...

Okay so, this place is right by my house. I go there for convenience because it’s on my way to work/the gym, etc. I’m most likely going out of my way to not go back ever again. They’ve messed up my order multiple times (giving me a plain non toasted bagel with no cream cheese when i asked for a plain bagel toasted WITH cream cheese, no caramel in a CARAMEL ICED COFFEE to name a FEW)… and my friends have had this issue too. Today I was on my way to work and the guy who took my order and gave it to me didn’t give me my debit card back… i didn’t notice so when i got to work i panicked and a family member went back and got it. but before this, i went on google and called the number to see if they had my card, and when i called this lady answered the phone in Spanish, clearly a personal phone number. It’s safe to say this isn’t the right number for this location, and this poor lady probably gets calls all the time. So i couldn’t even call to see if they had my card and my family member physically went over there. I appreciate them holding my card for me, but um, how about giving it back on the spot. I work in food service part time so i understand errors are made all the time (i make them every day) but to have so many over and over and that they forgot to give me my card back, it was just the tipping...

Oh, man. As you all know I am always fair in my reviews, and this particular Dunkin fails in almost every way. My friend and I walked in and noticed right away they were out of almost every donut and bagel. So, we saw that they did ha e two chocolate donuts left. Then we ordered iced tea...and they were out. Of one of their signature drinks. So we had to order green tea. Then we tried to pay, and couldn't give our card to the person working the counter, we had to use the ordering machine to complete the transaction. Now, the person was completely apologetic for the lack of options...something I give her credit for. However, she Then got so frustrated she started expressing that frustration openly with swear words. In front of customers, including a 5 year old kid. Unacceptable. She also explained that this happens daily because the morning rush wipes them out. So then why is this Dunkin not replenished? Its sad, and I would not recommend gojng to this particular Dunkin, especially in tbe afternoon. And finally, the other worker there didn't seem to help the one worker at all, didn't jump in to help, and didn't even seem to ow what...