Subway — Restaurant in Chesapeake Beach

I honestly don’t even know where to start with how bad my experience was. I placed an online order, expecting it to be ready for pickup when I arrived, but the whole process was a disaster. The wait time was absurd especially for their to be absolutely no customers in the store. I got there at the scheduled pickup time, only to wait around for what felt like forever.

When my sandwich was finally ready, I was in for an even bigger disappointment. The employee who was making it clearly had no clue what he was doing. It was just a simple 6-inch sub, but he was fumbling with the ingredients and couldn’t even assemble it properly. Even with the receipt there printed with my order. The bread was falling apart, the ingredients were spilling out, and the whole sandwich was a mess. What made it even worse was that the manager was just sitting there watching this unfold, not stepping in to offer any help or guidance.

This was supposed to be a quick, easy online order that was ready before I got there. Instead, it turned into a frustrating, time-wasting experience with terrible customer service and poor-quality food. I won’t be coming back to this location, and I certainly wouldn’t recommend it to anyone. If you want an order that’s actually ready and correctly made, go somewhere else. This place doesn’t deserve...

. I ordered online went into subway past the time it said it would be ready. I go in and they didn’t even start making it..I was better off just going in and ordering. So I’m sitting there waiting for my sub to be made for about 10 minutes. There’s only one guy working there . Then another lady comes into work. The other guy working there starts talking to her about schedule as she’s making my sandwich . And you could tell she was upset so I got an “Angry Sandwich”.. it was made very sloppy and she did not follow simple instructions. I asked for the tomatoes to be on one side of the sandwich and I asked for it to be cut in 4s. Once she’s finished she just slings my sandwich on the shelf and tells me it’s ready and just walks off. No “ I’m sorry for the wait” or “have a nice day” or anything.. I will never come back to this subway again. It’s not the first time I’ve had a bad encounter. I will gladly go to the subway in dunkirk..the people there are always friendly and the food is always fresh...

I’m giving 5 stars not only because the food was great but mainly because the young lady was working there all by herself and seemingly keeping up with mobile orders AND people waiting in line. She didn’t rush too fast to where the quality suffered, but she didn’t move too slow to where everyone had to wait. I think it’s ridiculous that they have only one employee during such a busy time, but she did a great job. I wish I could have tipped her, but the owner takes the tips for themself.

Very impressed with the employee and the food she prepared. The sub was perfect exactly as I asked for and she didn’t lazily fuj the dipper like I see at almost every subway!

She earned the 5 star review for this subway by herself. I think it’s ridiculous she is forced to cover such a busy time by herself and not even allowed to keep the tips!

If I could give the owner/franchisee 0 stars and the employee 5 I would, but my experience was great there because of the service. Get...