Nothing Bundt Cakes — Restaurant in Chesapeake

I happened to be sharing my unsavory experiences at this particular location, and after hearing about my two bad ordeals, I was asked if I'd written an online review for the benefit of others. Sadly, my answer was no. Life happened and time had gone by. Nonetheless, I think other patrons deserve to be forewarned. I think we all can agree that, as a global company, "Nothing Bundt Cakes" makes tasty products with lovely presentations. This location, however, does a terrible disservice to the brand because of their poor customer service. As a disclaimer, I realize there is no business that does not have a bad day or an occasional isolated incident. My first experience at this location, I placed an order for a same day delivery as soon as the store opened. The clerk told me they could fill the order, and I would be notified when delivered. It was a birthday cake for a co-worker. Most of the day had passed and I had not received a confirmation. I called the store to get the delivery status. The clerk was unable to give me a status and asked I call back. Their attitude was very nonchalant. Another hour passed and no word or delivery. I called again and spoke to a manager who told me the order had been omitted from the delivery truck, very matter-of-factly. Of course, that upset me. She said she would try to find out what happened and would call me back. In the end, the manager gave incorrect information, and the cake was delivered late in the day but neither the clerk or the manager seemed to show much remorse or care about the ordeal and the undue stress they had caused. Every employee I came in contact with had a very "aloof" attitude, including the owner when I spoke to them the next day about my experience. Clearly, this owner does not realize that it is the customers who keep her in business. I vowed not do business with this location again. A year or so passed. At Christmas I decided to give my coworkers bundts and against my better judgment revisited the Volvo store. It was about 20-30 minutes before closing, and 3-5 patrons were standing outside waiting because the lobby was full. After about 10 minutes, a representative came out and said unless people in line had orders, they would not be able to serve us. It was still 15 minutes before closing. I asked whether they were out of product and was told that they had product, but it would take the remaining 15 minutes to serve the people in the lobby and they close promptly at 6:30P. Me and those in line were outdone. Again, what resonated is that this franchise owner clearly feels she has such a secure amount of business that it is not necessary to provide good customer service or show appreciation to her patrons for their business. Alternate locations are 20 minutes away, and as a result, NBC often loses my business because it's not convenient for me to drive 10-12 miles out of my way when I desire NBC's products.

Prior to writing this review, I see that others have had similar experiences. To add insult to injury, I see the owner's response, although appearing apologetic, instructs unhappy customers who have taken the time to share their experience to re-enter their review on another website (nbclistens.smg). If that isn't the epitome of arrogance to think that an unhappy customer should duplicate their time and effort to repeat the telling of their bad experience on top of the fact that they received poor service or a substandard product to begin with. If your purchase is for a special person, occasion or important event, I urge you to either patronize another location or another company. I think the corporate office should address these issues and make this franchise owner accountable. Being busy because it is a holiday does not excuse a business from providing quality products or exemplary service. After all, it is the customers that keep a business thriving, even if they offer good products. Consumers DO have OTHER options, and this franchise owner definitely needs to learn that lesson the hard way by impacting their profit. Buyers...

Long post! Not often do I leave franchises bad reviews. But I can't overlook this one. My son and his wife are expecting their first baby. Their gender reveal took place on 02/11/23 at Sweet Spot. Family and friends were excited to know the gender. Some participated in person and others were watching on FB live. My son and daughter-in-love were totally excited as we did the count down and they pulled the rattle. It was blue!! They were jumping for joy! However, for a second, I was sitting motionless and in disbelief. I was the gender keeper. So, I snapped out and yelled thats not right. They were saying oh...NO, NO, we're not trying to hear that. I said, y'all I'm serious they put the wrong gender rattle in the cake!!! From the look on my face and my response my son and daughter-in-love said...." Are you serious!" I keep rehearsing their look and reaction over and over in my mind. After a moment of disbelief, we are now excited that they are expecting a baby girl. The neglected service from Nothing Bundt Cake, ruined the excitement of the gender reveal that we had at Sweet Spot. Maybe we should have just had pink ice cream. They had to delete the live video and bring forth the same excitement and repost a new video to announce they were having a baby girl. The phone calls of confusion from family and friends who were watching live began ringing in. I contacted the franchise and they were more concerned about how busy they were, and the young lady who answered the phone offered a soft unmoved apology, saying "I'm sorry that happened, I'm not sure what you would like me to do." So, I asked if I could speak with the manager, and she said the manager was very busy, and she could ask her to call me back when she's available. Well, must I say....after we brought the second happiness of announcing a baby girl....we took a little visit to Volvo Parkway location and returned the whole cake! We asked to speak to the manager. She came to the front and offered her apologies. She said the only thing she could do was to give us a refund. We were told the person who placed the gender rattle inside the cake probably didn't understand the sales receipt because they are having problems with understading the printing of the receipts. Our response was so why didn't someone call to make sure it was correct if it was questionable? Answer: She wasn't sure. Our response, so, the person just decided to place whatever gender color they wanted in the cake!?! I understand everyone makes mistakes. I get it, but these kind of mistakes you can't undo. You just have to live with the memories of how the moment went. All I am going to say is....CHECK your gender reveal purchases before your event. We rekindled the excitement, and we are grateful that Mom & Dad are having a...

It saddens me to be forced to leave this negative review. We have been loyal customers for quite some time. I placed a large order with them in advance in March for my mother’s 60th birthday party. Unfortunately COVID canceled our celebration. I called to cancel the order multiple days in advance and I was offered a refund. I told them that I planned to have the party as soon as we could-could I just have store credit? They told me that I could and since it was due to the pandemic to just call and let them know when we reschedule the party. Fast forward to the end of the summer when I am still not able to have a large birthday party due to this ongoing pandemic. I went into the store to discuss it. I was willing to leave my store credit I just wanted confirmation that I hadn’t been forgotten about. I was informed that they changed computer systems and credits are only good for 30 days. I explained the situation being due to the pandemic and showed my receipt. I was told that she was sure it wouldn’t be an issue since it happened at the beginning of the pandemic when everything shut down. The manager was supposed to call me that day. No phone call. I called multiple times, went into the store and left messages each time-nothing! I was given an email address so I started emailing. Finally 2 weeks ago the manager, Courtney, emailed me back to let me know that store credit was only good for 30 days and they would be glad to give me a free Bundt. This order was over $100 and I was NEVER told that I wouldn’t be able To use a store credit after 30 days. Of course I didn’t know when the pandemic would be over and we discussed this when I denied the refund. This has been going on for just under a year now. I was hopeful that the owner would do the right thing, but I guess I should have known better after my 3rd...