Dunkin' — Restaurant in Chicago

I stopped in and ordered something very simple: a large iced chai latte with no ice (so it wouldn’t be watered down over time) and oat milk, since I’m lactose intolerant. Instead of a straightforward transaction, I was met with attitude from the employee taking my order, as if I was making an unreasonable or suspicious request.

When my drink came out, it was wrong. Instead of oat milk, regular milk had been used. This isn’t a matter of personal preference. I physically cannot drink it without getting sick. When I pointed out the mistake, I was told the drink was “too large” to remake, and the issue was brushed off like it wasn’t important. The dismissiveness and lack of concern were genuinely disappointing.

In the end, I walked out with a $6 drink I couldn’t touch, along with the clear impression that customer satisfaction, or even basic courtesy, wasn’t a priority here. Mistakes happen, but how they’re handled is what defines good service. Unfortunately, in this case, it was handled poorly from start to finish.

I hope management addresses the training and professionalism of their staff, because right now, this location is falling far short of the standard...

I love Dunkin Donuts but this might be the worst Dunkin Donuts I’ve every experienced anywhere ever. They are the closest to work so Ive tried to order from them multiple times.. I’d say out of the 5 times I’ve ordered from them they didn’t get my coffee right once. Not once. It’s not a tough order either. Today they gave me the wrong coffee, per usual, and also failed to give me my donut all together. I’m sorry, the word donut is above your door.. how did you miss that one? I’d rather wait an additional hour or pay way more money for something else than deal with another jacked up order from...

My wife placed her order at 06:51, they had one person working, and when the second person showed up, I went in there after waiting till 07:18 and saw the order still there. I asked what time was it placed, and her reply was 651 but I just got here. But the lobby was cleared out a new customer was about to get her order tooken care of before my wife's.. Bad service, but I bet if my wife was white cause she went in there and told me to come back, she would have had her order.. They need to be reported to the BBB which I...