Franco's Ristorante — Restaurant in Chicago

Franco Ristorancte use to be one of my favorite Italian restaurants on the south side of Chicago. I frequently dine at Franco Ristorancte but after my experience tonight, I doubt that I will return.

On of my favorite Quotes by Maya Angelo. " l learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel"

I ordered a carry out of spaghetti and meatballs and asked for extra meatballs. Only to discover when I got home I did not have the extra meatballs and it was on my receipt.

When I called the restaurant to let them know that I did not receive my extra main ball. The manager of the restaurant was quite rude, unprofessional, very short as she expressing to me that I did not receive my meatballs because, I did not pay for the meatballs even though they were on my receipt. She told me that I was confused and didn't understand.

She's shared that three meatballs come with the spaghetti meatballs but it was $9 dollars for the extra meatballs and that she packaged the food knowing that the extra meatballs was not included in my order. I asked her why didn't she share that with me once I picked the order up. I told her it was not about the exact cost but the poor customer service and her lack of empathy or care. She then disconnected the call. I tried to call back and no one answer the phone.

The root of poor customer service Includes hiring the wrong people, lack of training employee burn out, misunderstanding customers experience, Unconscious bias, racially motivated behavior and/or the lack of employee engagement. Clearly she was a bad hire wth no respect for customers experiences.

One of the data points that stands out is that 39 percent of people are likely to write a negative review after going to a restaurant suffering from staffing issues, long wait times, and order inaccuracy. The impact this has on brand perception, repeat visits, and acquiring new guests is table...

Franco’s Ristorante is a hidden gem that offers an authentic Italian dining experience with a touch of old-world charm. We visited on a beautiful day and chose to sit outside, enjoying the pleasant weather on their charming patio. The outdoor seating was perfect, cozy, welcoming, and a great way to soak in the neighborhood vibes while savoring a delicious meal. The service at Franco’s was top-notch—attentive, friendly, and genuinely warm. You feel like you’re part of the family from the moment you walk in. The staff’s knowledge of the menu and their enthusiasm for the food really added to the experience. We started with the Whipped Ricotta Tuffo, which was simply divine. The creamy ricotta paired with the sweetness of the orange marmalade and honey, spread over perfectly crisp crostinis, was a dance of flavors in my mouth. The blend of textures and tastes from the smooth ricotta to the bright citrus notes was a beautiful harmony that left me wanting more. For my main course, I went with the Fettuccini alla Franco, and it was out of this world. The pasta was cooked to perfection, and the combination of tender mushrooms, juicy chicken, and the rich pesto cream sauce was heavenly. Each bite was bursting with flavor, and the sauce was so velvety and well-balanced that it brought everything together flawlessly. It’s the kind of dish that makes you savor every forkful and wish it never ends. Franco’s Ristorante is a place where tradition and flavor come together in every dish. Whether you’re dining indoors or enjoying their lovely outdoor seating, it’s the perfect spot for an unforgettable Italian meal. I’ll definitely be coming back to explore more of their menu and enjoy the wonderful ambiance again. If you’re in search of a true Italian dining experience, this is the...

Franco's Ristorante is an Italian restaurant. The food is delicious we ordered a total of 5 entrees including Chicken Marsala it was very flavorful if you like mushrooms this is the dish to order, spaghetti for my 1 year old son he was crying for more each time he would finish chewing his food it come with 2 meatballs for kids meal, 2 entrees of chicken and fries for kids the way its prepared is not your typical deep fried food its a whole piece of chicken breast breaded with spices and don't know what else pan seared it is delicious (so good i tried my self.) the presentation was good it just looked so good i had to try it. for my self I ordered the Shrimp Fra Diavolo let me tell you this dish is so savory it has the perfect spicies in my opinion the portions are big we had so many left overs. can't wait to eat them tomorrow night. The food was delicious now let's talk about service as soon as we got there we where greeted warmly and seated right away one of the highlights of this place is that it is kid friendly high chairs are available. the waitress came right away took our order for drinks came back in less than 5 minutes with our drink. She took our order for the entrees within a few minutes of that they brought bread to our table and as we were breaking bread the food was brought to our table. we had a great time another highlight is how cozy this restaurant is the light is slightly dim there is a small candle on the table I felt like I was on a date with my hubby and 3 kids 😊 all together while a faint frank Sinatra song was playing in the back that I loved to it wasn't so loud that we couldn't converse. for adults there is a bar in the front, they had a liquor menu as well. over all 5 stars 🌟 can't wait to come back just my husband and I. looking...