GameStop — Local services in Chicago

My son’s birthday is February 26 and I decided to buy him a game system since he is getting older ( I’m not to keen on games), but since he wanted it I was going to finally get him one. The weekend after his birthday I went online and requested to pick up the older Xbox one at the store. I even received my email confirmation stating it was ready for pick up. When I got off work I called the location to see if the system was available, I didn’t want to make a pointless trip even though I had received a email saying it was ready. The gentle man I spoke to confirmed the system I ordered was there. I drove all the way there which was 30 min away from my home, and attempted to pick out the 5 games for the 5 for $10 deal. Since I had no clue what I was doing I did inform the two gentle man I was trying to get the 5 for $10 deal and the manger acted as if he was assisting me. When the manager first rang me up I realized the purchase was way more then what I expected. Come to find out they had rung me up for the wrong system and claim they had to hunt for the one I had ordered. I traded in 2 old systems that my son never played and paid for the rest of my purchase out of pocket. By the time we left it was after closing and the two gentlemen seem agitated I was still there after closing but they were testing the older systems and I got there 45 minutes before they closed, I did apologize because I didn’t know how long the process takes. When we got home they called us to inform us the cord to the game was still at the store and I could pick it up tomorrow. No biggie, I told them I will be there the following day. After getting off the phone I realized he rang me up for each game individually and some of the games he couldn’t play on his system. The next day I went up there I purchased a wired controller and new games. The young lady (African American) kept pushing for us to purchase the membership , my fiancé and I told her no that’s ok we don’t be in Gamestop enough. The cashier said ok, rang us up then handed us a book and sent us on our way. We got in the car and notice that it was a additional $15 charge. My fiancé went back in to see what it was and she explains to him “oh it’s the discount thing I was explaining to you all and it pays for itself”. So he called me in because he was unsure if I had agreed and he just wasn’t sure. She reiterated everything to me, and when I told her we told her we didn’t want it and we want our money back. She then sent me $10.79 from her Apple account instead of her refunding me my money. So she snuck and signed me up thinking I wasn’t going to pay attention. I DONT KNOW IF EVERYBODY DO THIS AT THIS LOCATION, I JUST DONT UNDERSTAND HOW I WAS OVER CHARGED 3 TIMES JUST PAY ATTENTION TO...

This is absolutely one of the worst, most inconsiderate Gamestops I have been to. To describe my first and LAST experience with them, I called the store 3 TIMES ahead of time to reserve a Nintendo 3DS XL. I informed them that I was en route to the store, and they assured me that the system would be there upon my arrival. Once I got there, they had the sheer audacity to tell me that the 3DS that I specifically taken all of the measures to place on hold had been sold mere moments before I arrived. The manager even had the nerve to have a nonchalant attitude about the situation, telling me "you snooze, you lose." I was shocked and appalled at this behavior and attitude about the situation, and have proceeded to make sure that corporate heard about this. If you would like someone to be more considerate in terms of how important your patronage is, please make haste to...

how do i put a half a star? mostly because this is one of the worst gamestops i ever been to as well whats really strange is if you pre-order something you need to show id to PRE-ORDER it well you also need to show it AGAIN to actually pick up your game which is just completely STUPID! why show it twice i couldnt have even ordered my game without having to show my id and it seems to be a common issue another man said the same thing where as other gamestops its a one time deal so i had to go all the way back to go and get my id time wasted! i dont have a problem with the commute but maybe if i was given a heads up of having to present my ID TWICE! wheres the update people? dont go here they need to hire new staff but a girl works here shes pretty cute thats all i really enjoy is checking her out i think shes the manager...