Great Harvest Bread — Restaurant in Chico

I want to preface this by saying the food and bread here is amazing. That being said, great tasting food isn't the end all of restaurants. Just because you have good food doesn't mean you provide good service and Great Harvest is one of those places.

I have been there multiple times, and each and every time they have below average customer service (at least with the females that work there) the one guy who I have seen up front is usually pretty nice and helpful.

I noticed today, like many other times, that the prices online and on the fax over menu are much cheaper then what they actually charge. Instead of just ignoring it, I decided to mention it today - since instead of my $6.30 half sandwhich and soup I was charged $9. Granted, it's not that much to begin with but I feel like I have the right to know why I am continuously being charged a different price then what's online and available in-store for fax menu's.

The lady who helped me pretty much didn't offer the advertised price, she charged me the full $9 and when I asked her about it told me that she didn't come up with the prices - all with a sassy attitude. I probably wouldn't have been so turned off had she merely said something along the lines of, "oh those prices are outdated, I'm so sorry about any inconvenience" yada yada yada. But she didn't. After she was a sassy sally, she proceeded to mention that she would talk to someone - but any intelligent person could tell she has no intent on doing so.

If you're going to have prices that are priced lower online and for menu's that you can fax orders for you, you sure as hell better stick to them and if not then you better update them on your website. If these things are both two difficult for you, then my recommendation is to at least hire associates who know how to suck it up, smile, and make the customer feel...

I’m not one to complain often and I’ve held off on making this review but this is the 5th time I’ve come to the mangrove location and each and every time I’ve had terrible customer service. I work in the service industry and know that’s it not hard to even put a smile on your face… I get it we have bad days, we get tired, and annoyed but each customer deserves a good experience and I haven’t been getting that here. I’m a paying customer that genuinely likes the food here but unfortunately regular human decency is more important to me. I won’t be returning to this location and I hope managerial staff can make customer service more important for their new AND...

Great Harvest Bread is highly recommended for excellent bakery goodies! They serve wholesome, tasty breakfast items like "paninis" and made-to-order custom sandwiches on their fresh baked bread. I have never tried, but Im sure their fresh salads are very good too..... . Look for their appetising daily breakfast/sandwich and lunch specials.

There is always a selection of bakery items to try - just ask! I highly recommend the cinnamon swirl bread, fresh fruit tarts (not in pastry, but in whole grain bread with cream cheese, so good!) and any of their pretzels topped off with cheeses and other goodies. Their holiday breads and rolls are a great treat for that...