Papa Johns Pizza — Restaurant in China Grove

Where do I even begin anytime we place an order for delivery it comes from here not sure why but we don’t complain it’s usually being delivered by DoorDash anyway. This particular time was by far the worst we waited for over an hour for two pizzas to be delivered so I decided to call the store Trent answered the phone and I asked why our pizza was taking so long he tells me that “Because I was paying cash the door dasher takes longer because they aren’t sure if they will receive a tip” which is a crazy excuse to not want to pick up and deliver a pizza. So my husband went to pick it up since it was going on two hours and my children have not had dinner yet before going to bed. I called back to the store wanting to speak to the manager James and he gave another bogus excuse saying that there aren’t many door dashers in that area on Sunday’s and they don’t have any drivers. Both Trent and James hung up on me twice and gave excuses that the phones were broken. If the phone was broken why didn’t you call back and explain what happened? If you can have your pizza delivered from a different location with better customer service please do save yourself the...

My family ordered some food and it still didn’t come for two hours. My husband called up there twice and the manager Nick was so rude it was unbelievable. He told my husband when the pizza gets there if it’s not to your liking to bring it up to the store. So I decided to take it back because the order was cold and the wrong chicken. By no means am I one to be mad at food, but when I got there he lied and said that he never told my husband to bring the food up there and that he could void the ticket from the phone. Then he asked if I wanted the cold food. I told him that I wasn’t going to feed cold food to my kids. Nick had an horrible customer service skills. This man needs to get fired the way he talks to his customers. I will not be ordering from the place of business anymore. I really hope corporate reads this. I’m calling them now to because the way we were treated is...

I have ordered from this location 2 times and I’ve had terrible experience both times. The first time the delivery driver got to my place and only had the Pepsi I had ordered and said he had left the pizza at another house. He left and we waited 20 min and he still hadn’t returned, I called the place and requested I have the order redone because I had no idea where my food was left at and because it had been an extra 20-25 since left it there and it was probably cold. They agreed to redo the food. Tonight I ordered again at 8:58 PM, ETA said 9:29-9:39, it was 10:01 when I called to ask where my order was at and apparently it was still there, it was finally delivered at 10:23 PM, the pizza was cold and the wings were under cooked. TERRIBLE service, I will definitely not be...