Starbucks — Restaurant in Chino Hills

I paid for 2 double shots each! Only got a shot each !

A DOUBLE SHOT IS 2 OZ! 2 DOUBLE SHOTS, should have been 4 OZ = $ $4:50 !

Here is the details “ The 🥩 beef

My financial contribution to starbucks is hefty. Including international stores that don’t even participate in reward systems. I’m a client before fare trade rewards was even introduced in1999 when TAZO tea & sustainable coffee was acquired. About two thousand plusStores were open. The international market was still very limited. Hence, I’ve being on this train for a long ride.

WHAT HAPPENED? Two days ago I go get two double shots of decaf & two double shots of regular. I get home n voilà! These shots are awfully ambiguous☹️

Too late to go back! 😡 What waste of time!!!

My homemade ☘️Irish ☘️ coffee ☘️ is out the door!!😩

I carry on...finally a day later Monday March4th 2020 I made time to go find out “WHAT’S A SHOT TO THIS STORE IN SOQUEL CANYON, CHINO HILLS???

I politely approached the gentleman at the counter whose name I’m not revealing. I believe he is not well informed ... although he is a nice person.

He tells me starbucks DOUBLE SHOTS are 1 oz. Therefore Starbucks is selling you their .05 oz as an 1oz.

Now I’m back a second time😟

I go back with my own SHOT GLASSES, PRECISE MEASURING CUP & in front of him. I asked him to mesure,?show me,?please. Although it’s NOW VERY CLEAR things aren’t adding up. He still insists he is right!

I’m sorry for those consumers /clients that WALKED AWAY with HALF MEASURED of what you PAID FOR!😣 And you don’t have the time to come back. I called corporate and related the story.

A while ago I knew a manager who would make the store increase revenues by CUTTING PRODUCTS... “MAKING STORE LOOK SUPPER...

Ordered 2 drinks at the drive thru. A white chocolate mocha frap and a carmel ribbon crunch frap with soy milk. The white mocha frap was obviously wrong based on color. We tried to tell them that wasn't what we ordered and initially the worker said okay I'll fix it, but another worker came around and said no that's right that's what you ordered... I know they were busy, but this could of been handled differently by asking why we thought it was wrong versus telling us we were wrong about our order.

We drove off, but I insisted on going back. I went in and the employee who I talked to and explained what happened to was very understanding, apologetic and quickly made me a new correct one and we were off.

This worker totally fix my problem and was great about the whole thing when I was a bit grumpy about the situation. I wasn't even going to write a review BUT we've now finished our drinks and after finishing our drinks, I read the tags on them and the Carmel ribbon crunch doesn't even have soy milk written on the tag like normal. So I'd assume there was probably no soy milk in that one. 0/2 drinks were made right originally. I'm giving 3 stars for the great employee inside the store who fixed my first problem. Young guy, dark hair, working inside...

Tell me why all Starbucks aren't the same? Yes they might have coffee, the same coffee. But does it taste the same? Is it blended the same? Nope.. not at all.. I have a Starbucks down the street from my house, tell me why they can't blend a frap if their life depended on it.. same for iced coffee, does a caramel ice coffee taste good at that location? Nope.. So I DO DRIVE the 8-10 blocks to this location, were the iced coffee taste heavenly and my caramel fraps are well blended with no big chunks of ice..simply divine, staff is super friendly.. never had any problems here and they are very helpful, my husband had a bad cold once and they ran out of the medicine ball, he suggested a different tea we could make hot toddys with.. it tasted good, cleared my...