Baskin-Robbins — Restaurant in Chula Vista

I came in on 12/30/23 at 2:50pm to pick up my husband’s Birthday cake. There was a lady and her son getting ice cream. I was waiting to be helped, and there was another young lady in the back putting things away. She didn’t even ask if we needed help. Someone else walked in after I did and was also waiting. The girl that had helped the first customer, totally ignore me and helped the people that came in after me. I than said to her that I was there first and that was waiting to be helped. The other young lady came from the back said she would help me. She finally came out to help me after I said something. She told me it was a honest mistake. I told her why would I be there if I didn’t need assistance. She went to get my online order. I look to see if it was done correctly. I told her that I had been waiting and then finally it was my turn and I was ignored. She walked away and went the back and had the nerve to tell me to look in the mirror. I ask for their names and she gave them to me. The lady in the pink shirt had the nerve to tell me I have bad energy and that I need to just look at myself. Also the guy that came in after I did said that I was by the cash register, didn’t say anything. It’s not my placed to say anything it’s their place to, they are the ones that are working. I’m in customer service and I never talk to my customer that way ever. I believe the girl’s name is Jasmine or it’s Alex. It’s one of the two. I will never be coming to that location again. I will take my business to another location. Thank you Jasmine and Alex for the bad experience I had there. You just hurt your...

I ordered a cake online. They messed up the birthday message. It's supposed to be just "Happy Birthday" just like the way I ordered it. Who ever the idiot who made the cake added "Candle". Who in the world is candle? I ordered a specific candle with it, but they didn't have it. Worst custom cake I ever ordered. The cashier says she'll try to take out the extra word as best as she can. That's not the point. Someone did not pay attention to details with the order. That's the best they can do? A professional business place will be do the damn cake. I just took the cake as it is and left angry, since they're not gonna do any better without the damn candles I paid for. Not worth the money I paid for. Unprofessional. I will never come here again and I will tell everyone I know that they do unprofessional job and won't even make up for they're mistakes.This was my first and last time...

We showed up 40 minutes before closing. An employee saw us parking in front of the store and came out and asked if we were coming in. They obviously didn't want us to. Once we got in I started to to ask for a banana split but she cut me off to say they arent making sundaes any more. It was obvious they wanted to go home and I couldn't have felt less welcome. Another employee started putting covers over the ice cream so we couldn't see the flavors, although he removed them when the employee who first greeted us gave him a disapproving look.

My daughter got a scoop and normally I would leave a big cash tip, even for marginal service, but I didn't leave any tip. I didn't get any ice cream for myself even though the whole reason we went there was because I'd been wanting to go for a few days. I will never...