Freshería - Bonita — Restaurant in Chula Vista

Zero effort at customer service.

Ordered a chicken wrap online for pickup, got the food, drove 30 min to the beach and opened up the wrap to find it had strawberries and pineapples in it and was not the wrap I had ordered. I am allergic to strawberries, thus could not eat the wrap. Not a huge deal but I called the store and spoke to a young girl and simply requested a refund. She told me she would call her manager and then call me back.

She never did, so several hours later I called back and spoke to someone different. Explained my story again atleast 3 times and was still met with confusion and suspicion and asked what was wrong with the food that I thought I should get a refund… then was told they don’t do refunds but I can drive back to get the correct wrap?? So I need to spend my time and effort and drive far out of my way when it was their mistake? Was told they will talk to this mysterious manager again and get back to me, although I probably won’t hear back again and will just have to...

I think I’ve finally had enough with this location. Drive further if you are able to go somewhere else. They take FOREVER and I am aware of this. So I called ahead I started in national city and I was put on hold while I listened to the guy take 3 complicated orders as I waited for 8 minsThen I just sat there listening to blenders for another 4 mins. After 12 mins on hold I tried to call back and just got a voicemail. I drove all the way from national city to the store in bonita with no answer, had to order in person and waited 30 mins for my food anyway! I only came here cause my grandma had specific things she needed. I dreaded it.

Not to mention the smoothies aren’t consistent. They taste different each time. For people who want to eat healthy they want places like this but The customer service is horrible and makes it way...

I wish I could give a good review of this place but they need to improve their customer service at this location! I ordered a power smoothie and to start the guy at the cash register didn't know the menu or how to count money😒we waited for a long time and they kept throwing away the contents of the blender and a girl kept scooping out something from the blender... After a good 20 minutes I finally ask and she said something happened with the blade of the blender... I immediately ask for my money back! I wondered when was she was going to say something or if she was just going to serve us a smoothies with pieces of who knows what... I really like their location in the San Diego area, I'll stick...