The Scoop — Restaurant in Cibolo

The 2 stars is based on the way they charge for icecream. My family ordered 1 scoop each, assuming that they charge by the scoop. The setup is just like a traditional icecream parlor like Baskin Robbins. However, they charge by the ounce. Yes, by the ounce. This truly only makes sense if the icecream is self serve. Two of my children got their scoop in a cup and my daughter and I got cones. I got a sugar cone and she got a waffle cone. I figured there would be an up charge for those cones which is typical, no biggie. When I looked at my receipt I was shocked because for one scoop it was charged .79 an ounce at 7.52 oz. A scoop that we have no control over. I was curious about how they charged so I politely asked. That is when I was told they charge by the ounce. I asked how can they do that when the customer does not control the scoop? They then compared the way they charge to Orange Leaf (self serve soft serve) and Cold Stone Creamery (mix ins and flat rate). The ladies were nice although I could tell the one doing most of the explaining was getting a little irritated, but remained professional nonetheless. When the explanation about the quality of the icecream, the comparisons, and the fact that the manufacturer of the particular brand of icecream they sell requires them to sell it by the ounce did not work for me, she finally resorted to "Well we've been doing it like this for 4 years." My suggestion is to just charge a flat rate. I'm convinced the we paid for the weight of the cones and the weight of the cup. I get it. People in this area are middle to upper middle class. No one speaks out about price because lets face it, it can be embarrassing and make you look cheap. Another suggestion is instead of explaining a complaint away, listen to your customers. You don't have to do everything they suggest, but be mindful of what they are saying. Without your customers, there would be no business. Think of it like this, who is really going to tell you to take icecream out of a scoop to make it cost less? At that point you've only filled the cone and I have no real scoop up top. The icecream tastes good, but just charge a flat rate for scoops and a flat rate for a specialty cones. No one living in that area is going to say anything about the way you charge, but that does not make it...

Cute little ice cream shop in Cibolo. Nice to see so many food options in Cibolo now. The ice cream shop is part of a larger store selling many Texas themed items from clothes, soaps, novelties, jewelry, etc... It reminded me of the little shops in Fredericksburg or Gruene. There are about 5 tables and a couch for sitting and eating ice cream in the store and a few tables on the sidewalk.

The ice cream is home-made and of good quality. The workers were very polite and helpful. Ordered 2 scoops if the pecan pie and monkey madness (banana based) in a cup and 1 scoop of the peach ice cream on a cone. The scoops were the standard size of an ice ice cream shop. Definitely tasted homemade with fresh ingredients. Tasted similar to Lick ice cream in San Antonio.

Will definitely come back next time in Cibolo to try the shakes, malts, and banana splits. Nice dessert spot to try after dinner at the many restaurants or bars on...

After an especially tough two weeks, my girlfriends and I treated ourselves to an afternoon of delicious food, heartfelt conversation, and a bit of retail therapy 🛍️. We started at Souflee and then I happily convinced the group to wrap up our day at The Scoop—and what a perfect decision that was!

Although I missed saying hi to Cassie 😉, the entire team made our visit feel like a big warm hug. The young lady in the black t-shirt working in the back, the incredibly charismatic young man who helped us with our ice cream and kept us laughing with great conversation, and the sweet blonde young woman who wrapped up our experience—each of them added such a joyful, personal touch.

From the locally made ice cream to the thoughtful gifts and top-tier customer service, The Scoop really is a one-stop shop for happiness. Whether you're a local or just passing through, it's an experience well worth the trip—and one we won’t soon...