Chipotle Mexican Grill — Restaurant in Cincinnati

I hate to be that person, especially since this store is only 1-2 years old, but this location sincerely is awful.

I've ordered veggie bowls and veggie burritos that have had zero veggies (and frequently missing other ingredients, too). This location repeatedly is out of vegetables early in the day. I'm talking 5 p.m. This store cannot plan for or budget for vegetables to save its life. The app does not tell users that an item has run out or prevent someone from ordering it. Basically, orders are always wrong. Even drive-through pickup orders are made despite not having the requested ingredients. It makes zero sense to go through the trouble of making meals, having a customer wait in the drive-through line to pick them up, get home to discover the orders are wrong, and return to the store to ask what happened. This makes sense in no universe. When I've complained, the manager (or someone claiming to be the manager) has directly told me that corporate does not allow locations to turn items off in the app and even punishes teams for asking.

To cap things off, yesterday, I went into the store to order instead of ordering pickup via app. At the onset, I ordered a veggie bowl. Very clearly, "Hello, one veggie bowl to go, please."

The employee went about adding the beans and rice. She did not say anything about being out of vegetables until she'd already begun creating my meal, despite nodding when I said "veggie bowl" 30 seconds ago. Had I seen that there were no vegetables, I would have directly asked about it, but that shouldn't be on the customer. It's an employee's responsibility to say "We don't have the ingredients for the thing you're ordering - particularly the main thing that's in the name of the dish."

So she told me there were no vegetables on the third step of the order. When I said, "That's not really a veggie bowl, then," she rolled her eyes and stared at me, as if I were going to continue my order. I said no thank you, sighed and left. She proceeded to dump the bowl into the trash.

Seriously, why not say something when starting the order? Why not post a sign on the door? Why not update the app? Why not do even the minimum to avoid wasting food or time?

This is not the only Chipotle location with serious issues. Corporate Chipotle has been going downhill since 2015 or earlier, and it needs a serious overhaul in planning, managing and training. But this is the one that's within walking distance of my home. When this shop opened, the neighborhood welcomed it, promoted it, visited it. Now, so many people have given up because it routinely under-delivers and does not...

On Tuesday 1/7, my roommate and I after having very long days with work and also shoveling snow decided to treat ourselves to take out. We settled on Chipotle, which I have been skeptical about due to past negative experiences. We ordered two bowls - hers “steak” and mine veggie. When they were delivered to us we were in for a huge disappointment. Our bowls were not only nightmarishly prepared, but the steak bowl looked like it was half eaten. Also we were missing the cheese and everybody knows that the cheese is one of the most important ingredients. Normally this wouldn’t upset me, however I had ordered extra cheese, only to not get any? They couldn’t have called and told us that they were out? The steak in the steak bowl was barely edible and our chips were stale. I went on to Chipotle’s website and chatted with “Pepper” their AI bot who is about as helpful as a box of rocks who told me that the resolution to this was them letting leadership know that they need to put out better quality food… excuse me? I worked in the service industry for many years - what happened to doing the right thing and refunding the order? When you up your prices promising better ingredients and I spend $40 on two bowls only for them to not be what I ordered and portioned for a small child I am going to be upset about it! Where is the justice?? I then called and talked to a rep who gave me, guess what - a bogo coupon!!!! Woo hoo!!! Like they couldn’t even give me ONE bowl for free - nope I have to pay for one to even get the free one. Crazy for a multi million dollar company to be so cheap with their customer service. 1 star - boo tomato tomato (WHICH WERE ALSO MISSING FROM ONE...

My experience at this particular Chipotle is truly astounding. While there’s always a sure thing that they’ll never have a full stock on ingredients, in the early afternoon of the day, you will be made to feel most uncomfortable by employees with very HUGE and nasty attitudes for inquiring . Brittany is extremely dismissive and hostile. She posed as a cashier on this day in particular. It’s time to reconsider that position … She does not greet a customer. More like, “Okay, So what you get?” As you approach the cash register …. I beg your biggest pardon??? Is this the new standard for customer service? Talking with hands , the rolling of the neck? This is completely unacceptable and corporate will be contacted. The structure of this establishment is almost as chaotic as the employees. As they run in and out of the service area in their cars, like a playground. You have to stand in between people eating at their tables to form a line which is also insane. Chipotle, do better. Brittany , get...