FUSIAN — Restaurant in Cincinnati

I like the concept of this restaurant a lot and have eaten here several times. A little more attention to detail and cleanliness would easily move this to north of four stars. I felt compelled to give a less than glowing review today because the condition of some of the food items, such as the carrots, was on acceptable...badly discolored and very dried out. I would also strongly suggest that the owner of this establishment find a way to anchor the piece of equipment that is used to cut the rolls into individual pieces. It is obvious to anyone observing that this device is difficult to operate with it bouncing around on the counter. It would be relatively easy to modify the base, maybe with an attach/release suction cup type of mount, so that it could be anchored when in use, then easily removed for cleaning. I have had a couple of rolls in the past that were somewhat mangled because of this issue. In the end, I would eat here much more frequently if the appropriate level attention was given to these...

I went to FUSIAN at 9:50 at night, knowing that they were closing, but not only was I welcomed with a wonderful greeting, they were more than adamant with serving me and taking care of my needs. Finn, I believe that’s his name, really went above and beyond with my needs. Not only did I feel bad for coming so late, I had a hard time choosing what I wanted.

Again, without hesitation, Finn was there helping me choose what I wanted. Also, there was a girl name Cynthia, and she just helped make the experience even more of a joy!

I will purposely come back to this location because of the wonderful service, how fast they are, and how they really focus on the customers needs. Out of all the Fusion locations, this is by far the best one!

Definitely come by and see Finn, he is a true reflection of what customer service should be at Fusion, same...

I had a terrible experience this evening, an employee was disrespectful and I felt like he was attacking me.... He didn’t do a good job at cutting or rolling both of my sushi rolls they were falling apart and when I asked for the manager to make my rolls for me he threw the messed up sushi on the wall by the trash can..... I visit this location once a week and have never seen someone react so ignorant.....After the manager cut my sushi the other employee proceeded to talk about how his rolling is compared to the manager making comments and trying to argue...the manager repeatedly told him to stop while there were others in line behind me... I’ve never been so mad about sushi I definitely will not go back to this location if I have to put up with an employees bad attitude I’m in the food business I’ve never argued or disrespected a...