Servatii Hyde Park — Restaurant in Cincinnati

Well once again—servatti the CAKE BAKERY has failed to provide the cake requested. I had specifically asked that there be nothing on the top of the cake—completely smooth and blank. And that the flowers typically around the top border be placed on the bottom/base of the cake. Went over it three times with the person taking the order. Sure enough—flowers on the top and nothing on the base. I even asked to see the ticket and there it was written right on there —“around the base of the cake”. I was told at the time of pick up they don’t do them on the base. Really? How hard is that to do—or at least tell me so I could go somewhere else. And while it sounds insignificant in the entire scheme of the world today—this is a wedding cake for an Elopement. But somehow-the wedding cakes I have seen offered at servatti have many versions with flowers at the base. I’m guessing because this was an 8 inch cake—and didn’t tell them it was for a wedding (pretty sure the price would have doubled) they don’t accommodate that. Nor will they put anything on the sides of the cake—unless it’s a wedding cake. Two Cakes ago they gave us a cake with Barbie pink icing when I specifically asked for very pale pink. Fortunately, there was time to do that one over. This time it was not an option. That 10% discount is not going to make up for a disappointed couple. Last time for Servatti. Lesson here is if you want something that is even remotely different from their cookie cutter cake offerings...

My husband and I ordered a salad and pretzel with beer cheese from Servatii's and the reasons why we ordered the big salad is because we wanted the ranch dressing that comes in the tub well when my husband went to the store to pick it up our order was messed up when we ordered the salad it doesn't say on the website what kind of dressings to have and when my husband told the lady that there was no ranch dressing she gave him ranch dressing packets and said here you problem-solve no the point of having the salad was to have the ranch dressing with it that comes in the tub they didn't want to take anything off of the order and this isn't the first time that we've ordered something from Servatii's and our order got messed up our wedding cake got messed up before 2 so my suggestion is the Servatii's website needs to get fixed before this happens again having this happen to me and my husband twice has really set us to where we don't really want to ever come to servatii again...

I'm very disappointed in the service I received today. As a former employee be of this company, and location I take pride in the quality of service we provided to the customers. I ordered a Key lime flan yesterday before 3pm, and requested it for a pick up today. My order wasn't able to be found and the ladies behind the counter showed very little empathy, and didn't offer any solution. They explained that they didn't work that day, and didn't take the order. Then one had the nerve to say, "Sorry baby girl, pick something else." That's not how you should talk to your customers. I went to my car to check that I'd ordered from the Hyde Park location, and went to the end counter to place an order, and I was ignored. Mr. G please train your staff on better ettiquite, and conflict resolution. I did pay for my order that is supposed to be picked up this Saturday. However, I'm going empty handed to the retirement party tonight. This is how you lose your loyal customers....