LaRosa's Pizza Queensgate — Restaurant in Cincinnati

Placed five orders here, they all were wrong, They use to put butter on the bottom of the pizza crust and they stopped, the only time I got it right was when I was in the store and asked them to make it over. The whole time I said I WILL PAY EXTRA , IF YOU CANT DO IT JUST TELL ME. they said thru the fourth order over six weeks no we can do it. THEN TODAY I GET IT THE SAME WAY. IT TASTE LIKE A DIET PIZZA THIS WAY. TODAY THE SUPER SAID WE CANT DO THAT . FINALLY I GOT IT OUT OF THEM. DO YOU THINK IT WAS RIGHT FOR THEM TO PLAY ME ALONG ALL THIS TIME KNOWING IF THEY SAID THAT I WOULD GO TO A PLACE THAT WOULD DO IT AND IT WOULD NOT BE LAROSAS, THIS IS WRONG, THEY THINK THERE CUSTOMERS ARE STUPID I GUESS. I CANT BELIEVE THEY ARE THIS STUPID, ITS GOT TO BE BECAUSE THEY WANTED MY BUSINESS BUT DID NOT WANT TO DO IT MY WAY. LET IT BE KNOW I SAID UP FRONT ON THE SECOND ORDER . I WILL PAY EXTRA TO GET BUTTER ON THE BOTTOM OF THE CRUST , I ALSO SAID IF YOU CANT DO IT JUST SAY, I STARTED THAT ON THE THIRD WRONG ORDER. THEY WOULD SAY YOUR TELLING THEM IN DETAIL . I TOLD THEM IN DETAIL TODAY TO ONLY TALK TO A SUPER THAT SAID MY ORDER HAD NOTHING ABOUT BUTTER ON THE BOTTOM AND THEN THE OTHER PERSON SAID IT DID. ITS LIKE DID THE FIRST PERSON WHERE THEY JUST TO LAZY TO READ ON DOWN TO THE BOTTOM OF THE ORDER WHERE IT SAYS BUTTER ON THE BOTTOM OF THE CRUST?? SEEMS TO ME A LOT OF PEOPLE SHOULD BE FIRED. I RUN A BUSINESS AND IF I DID PEOPLE THIS WAY PLAYING THEM FOR STUPID I WOULD BE OUT OF BUSINESS IN A SHORT PERIOD OF TIME. IF YOUR STUPID AND FOLLOW THE LEAD OF PEOPLE THAT DONT CARE ABOUT YOUR HAPPINESS WHEN YOU ARE THE ONE HANDING THEM MONEY.

THEN STAY GOING HERE. THE THIRD TIME WHEN I DID GET THE STORE TO REMAKE IT AND BY THE WAY IF I HAVE NOT SAID THIS ALREADY THE SUPER SAID IT CANT BE DONE THAT WAY. IT WAS DONE THAT DAY AND ALMOST ALL THE ORDERS THAT DAY OF ME BEING IN THERE WERE WRONG AND WERE REDONE. KEEP IN MIND I WAS ONLY IN THIS PLACE THAT DAY FOR FORTY FIVE MINUTES AND CAN ONLY SPEAK FOR...

I've been to 2 Larosas in the cincinnati area. The first one was great. Excellent service, nice sit down area, food was great.

But this one. Boy, oh boy, was it bad. The restaurant is kinda tiny, and after the Reds game, we were looking forward to sitting in a restaurant and eating pizza. Unfortunately, it's just a carry-out spot. Okay, that's fine, we'll eat in the car. The parking lot is super dark, and it doesn't seem like it's in the best neighborhood, so we drove to another lot to eat.

We ordered breaksticks and a thin crust pepperoni pizza. The breadsticks were undercooked and really doughy. And the one tiny cup of marinara doesn't cut it. The breadsticks are actually pretty big. So that wasn't pleasant. But the pizza...... the pizza wasn't so much a crispy thin crust as much as a middle school pizza. Which was also undercooked. So it was soft and doughy. The cheese tasted kind of off. There wasn't much sauce on it. It was a whole mess.

Needless to say, I don't think we will be coming back to this location.

Also, the employees were friendly. Maybe they were having an off night but it was so off it turned us off to...

Here I am, having received my food, a 3 meat calzone and fries. This is order 376 on 1/31/24. This calzone is cold, and isn't a 3 meat calzone. It has pepperoni and chunks of fatty pork. This was a late order, so it seems that this was something someone likely ordered earlier that was sitting and they decided it was close enough, and brought it to me. I ordered the same thing the previous day, and it was piping hot, and correct. As it usually is. I only order the same exact thing every time. My delivery place is 3 minutes from this location, and I got the food within 30 minutes of the order, there would be no way it would be cold (and incorrect) if they had made the actual order.

If I weren't after 11 PM, I'd be wasting my lunch break driving there and having this replaced. And as I typically pick my food up, I can bet I wouldn't have received such trash had I picked it up. Unfortunately, I can't always be done with my tasks in time to pick the food up, so, I get to pay $21 for a $12 order, for it to be inedible. Yes, this is gross. I may as well have purchased a questionable sandwich from the wheel of...