Del Taco — Restaurant in Citrus Heights

It is not in my general nature to go out of my way to leave reviews, especially for fast food, which is saturated with unprofessionalism and incompetence, but upon my recent visit to Del Taco on Greenback I feel inclined. No. COMPELLED to express the true and sincere eruptions of my soul. The experience was so excellent, so phenomenal that whatever the current rating of this location is from its opening until now, it should be automatically changed to 5. I defy anyone who is helped by the staff who served me that if they don't leave a TOP review and let THE WORLD know-- they are being dishonest to themselves and everyone else and living a lie. I pulled up to the drive through after a football (soccer) game and just intended to order a burrito, say hi to someone I used to know who works there and be on my way. But no. The cashier would NOT allow it. Her initial welcome was so genuine, so warm and kind that it made me rethink everything I've ever known about fast food until today. I've been stopping at drive thrus for 15+ years. I've WORKED in the fast food industry. I've seen the blood, sweat and tears that goes into ensuring low timers. And anyone who knows ANYTHING about running fast food is that you have to be FAST, which usually means less focus on customer service. But this girl knew better. Not only fast but incredibly compassionate and warm. Her ability to dance the tightrope between speed and kindness was so expert that as a manager I would hire her on the spot. Her voice emanated welcome and empathy like the elven silk of Rivendell. Her visage radiated purity like the silver moon over the lake of Alderaan. A thousand bleeding sunsets scraping their dying light beyond the distant Korriban horizon cannot compare to her. My only regret is that (knowing that fast food requires you to take your food and GO) I didn't get her name. But for anyone who works there or who has been cashed out by her KNOWS exactly who I'm talking about. She said she's been there for 3 years. She deserves a raise. She deserves the world. And I hope Del taco gives it to her. So, please, gracious host, if you read this, accept this 5 star review and know it's not enough. The heaven full of stars cannot...

When we arrived, we were unable to access the handicap parking. Due to a (we assume it was a previous guest), a woman cleaning out her vehicle using the handicap space, which she had a handicap plaquer. As we entered the diner, we waited in line, we noticed that there were only two people inside. The staff member working the counter pointed and stated she would be a second. We waited for almost five minutes, standing at the counter while we watched her hand the customer who was waiting in the lobby. The cashier then began helping the drive-thru with their orders. Once done, I asked if they were under staff. The cashier stated in a snobby tone that we are short staff. We ordered our meal but also found that it was Taco Tuesday. This explained the large amount of drive-thru traffic. The tables were clean as well as the dining area. As we waited, we began looking at our receipt when we noticed that we were overcharged on our meal on two meals. I was able to get a refund on one of the items, but the other assistant cashier began arguing with me regarding the pricing of the two meals. While I was dealing with our refund, my wife picked up our order. My wife had to address the we were short an item. The staff member wouldn't take her word even though I was standing at the counter with the receipt. The worker went to the screen to review the order only to find out she was wrong, then handed my wife the missing item with no apology. The meal was hot and tasty good. This is a busy location, with good food. The restaurant is clean, and it has a good view of the area when dining in. The front counter staff need to treat their guests with a little more respect. Overall, you will your food, and if dining in to eat, you will enjoy...

I went through the drive-thru with my two kids and ordered five smackers, five burritos, six tacos, one medium Coke, one vanilla and strawberry shake when I got home there were no smackers however I did pay for them so I called the next day explain the situation they told me to stop in and they would of course give me my smackers and so I ordered two fish tacos 3B burritos and of course my five smackers with a large Coke not that difficult correct so I get home my fish tacos were cold and again I received no smackers but three tacos okay my order wasn't correct so I called again the next day wanting to speak with the manager because my family and I really enjoy going to del Taco however since this incident has happened I don't know if I spoke with the manager or not but at first she said that they no longer make smackers and I said that's impossible because I ordered them before and it's a very popular item again when a manager says that they no longer make them and yet they do I would think they would say well let's make it up another way but no she said after that to come in and we will give you the five smackers and at that time I said forget it keep the money and keep the smackers because with the people in there if they can't get an order right when you're face to face then they can't feel an order whether people go through the drive-thru or not not sad because I won't go back to Del Taco again, a...