Pizza Guys — Restaurant in Citrus Heights

I called Pizza Guys a few days ago to place an order for delivery and when I called, they asked for my phone number, confirmed my delivery address and then asked what I would like to order, I placed my order and I was very clear on the size of the pizza I wanted and what kind, I ordered a few other items and he gave me my total and told me it would be about an hour to an hour and 15 minutes for them to deliver, so instead I said that I was going to pick it up because it was too long. The guy I spoke with told me that in that case it would be about 25 to 30 minutes for it to be ready. When it was time to pick up the pizza, I go to pick up my pizza and the employee brings me my order and it's completely wrong. I ordered a large, they made a medium, I ordered a pizza that was half garlic chicken half pepperoni, they made it all garlic chicken. So when I told him that's not what i ordered, he tells me that's what they have as the order. I told him again that they made my order wrong and be showed me the receipt that he printed and tells me again well that's what we have as the order. So I told him that whoever took my order must have taken it down incorrectly and he proceeds to tell me again that it's what they have as the order and gives me the receipt for me to "see for myself". As if the person who took my order couldn't have possibly taken it down incorrectly. He kept repeating himself as if he's trying to convince me that they couldn't have made a mistake instead of apologizing and offering to remake the order. So I asked him if he would like to listen to the recording of the phone call when I placed my order and he said, and I quote "actually yes". (I record all my phone calls, and it comes in very handy in situations like these). So I get my phone, turn on the recording on speaker and hand him the phone, he listened to almost the whole recording before he handed the phone back and asked me if I wanted them to remake the pizza and said that because it's going from a medium to a large that the price will go up and it will be a 10 minute wait. I told him that's fine because I'm not feeding one or 2 people, so I needed the large that I ordered. He didn't even offer to keep the price as a medium for the inconvenience and the hassle and they took 20 minutes to make it anyways. He didn't even apologize once for that. He had an attitude and acted as if I'm the one in the wrong. Smh. Pizza Guys does not know how to take care of their customers, this is not the first pizza guys that I've encountered that has made a mistake and refused to own up to it. It's almost as if they choose to hire people who lack customer...

I order a large grilled chicken with feta cheese on pizza. my chicken was spoiled I throw up my pizza. I call this location there was no managed on staff I was told he might be in tommorrow. I called that morning on manager. I call there so called corporate office. I was told the owner of this pizza guys would call me back. I received no call from him. So I called the same location aging were I orders my pizza asked for the manager he answered I told him what was going on I told him all I wanted is my $ 24.22. back he was very rude asked a few questions I told him I called your so called corporate office and the owner was suppose to call me reguding this matter. So he said very rudely I will call you back and slammed the phone down. I work in a restaurant for 3 yrs. My manager were i work at would never let a guest be miss treated at all. I have orderd pizza from this location many times I had no problems. But I will never order from this place or pizza guys every aging. I just want my...

service is terrible! we were walking home with our little daughter, we had to pick up a pizza on the way! everything did not work at the cash register, there is no card, I gave her money, she opened the cash register, I have change, but she said that if she gives me change, there will be no others! she told us to go home ... my baby was hungry and started crying that we were not given our order ... I was very disappointed! the manager came and looked at me...he saw that I was Ukrainian and spoke with an accent and didn't even decide anything (is this some kind of classification of people by race?!)) when the Americans came, the attitude was completely different....pay attention to the manager's attitude towards people is very terrible, I am disappointed with the attitude towards me... and...