Madison's Pizza — Restaurant in City of Albany

This was our family’s go to place for months, an years but the last few times they forgot the 2 liter that was included in their”special”, which I just brushed it off as I know places get busy mistakes happen. Well we go there so much our address an our orders of regular automatic come up. So last week we ordered our usual which was the large pizza half pepperoni half cheese, 2liter, 10 wings(lemon pepper an crispy) a. Cheeseburger deluxe. So when it arrived the wings were wrong even though I wrote a note in their special instructions part to make the wings lemon pepper because that’s not on Ubers selection but they know this. So I call an the manager he was very apologetic an said the next time you order you’ll get them free. He said NOTHING about we had to go pick them up at 10:30 at night he said an I repeat next time you order you get them on us. Great! My husband said are you making a note of this in the system he said YES. Well as usual it’s our weekly pizza night an we go to order an the owner I’m assuming got on the phone an started yelling at my husband !!! Like are you serious?? You tell your loyal customer something an go back on it. If we wanted to do pickup we wouldn’t have ever used delivery an it was never said we had to pick them up. I’m not only disgusted at the way we were treated on the phone that was the most unprofessional thing this guy could’ve done but all the money I have spent….smh… I’m calling the Better Business An filing a formal complaint I want my money back. An if I could give zero stars I would. Stay...

This place makes decent pizza. However, some of the staff members need to work on both their manners and inferential comprehension skills. We called to order their “Buffalo Chicken Pizza.” My friend had ordered this item before and did not remember its exact name. Hailing from Western New York, we asked for “Chicken Wing Pizza.” The staff member taking our order was not only quite confused by this, but made no effort to decipher the confusion. Instead, he said they had no such item and asked if we’d ever ordered there before. We couldn’t figure out how that information would most efficiently clarify the situation. He then seemed to put the phone down with no warning. After waiting a bit, we decided to hang up and clarify the situation in person. We next arrived at their location. When my friend attempted to clarify the confusion, they continued to sass her by asking, “oh, are you the one who called about chicken wings” in a mocking tone. After my friend was able to help them make the connection between our wording and the literal name of their menu item, our order was placed. Upon receiving our pizza, the staff members went on to ask, “do you want the bone on it too?” It would have been taken with levity had they not been rude and confused throughout...

I'm only giving them 1 stars so it's not awkward if I eat in person. Almost every week, my Roomates and I would order a large pizza and 20 wings to get delivered. We live 3 blocks away! But it always took one to two hours to get our food. And even on the specialty day it seemed to always cost around $35 for this.

Of the last 8 orders we made, 3 of the orders came cold and where wings where under or over cooked.

We complained about it and they offered a redo but we didn't want to wait another 1-2 hrs. It was 1am. So they said if we pay and take the order they will make next order on the house.

Ya good one! They kept giving us a run around when we called for next day.

If for any reason you're desperate and hungry go to the store because their deliveries are horrible and for a company who charges the most in the area they should be a little more gracious to the students who order like every week.

Pizzaroni and SoHo pizza for the...