Mr Pio Pio — Restaurant in City of Albany

extremely unprofessional and terrible service. the negative reviews are correct and based on the way the owner responds, avoid them at all cost. over 2 hours for delivery too.

UPDATE: further evidence on why you should stay far away from this business that does not care for its customers. She was very dismissive and condescending, intentionally taunting me by saying “mhmm yeah noooo” so yes I have every right to be upset. She also did absolutely nothing to fix my issue or work with me especially after clearly stating that they never had any issues with my previous orders. They didn’t care at all. I’m extremely disappointment because I always order from here to support a Latin owned family business.

As I explained to you, I did not ask for a full refund. I never got the refund for the item that you guys failed to fulfill and also replaced without my consent. GrubHub automatically gave me a full refund due to YOUR poor customer service. And on top of that, you guys lied and said that GrubHub told you to cancel my future orders, I spoke with them and they said they never told you to do that. This business is also petty because they accepted my order despite claiming that GrubHub told them not to and had me wait 3 hours just to mock me on the phone and cancel it. Sad that you guys don’t know how to treat PAYING CUSTOMERS. you work in customer service, if you don't like it then close the restaurant. Terrible customer service as evident in the way you reply to all the negative comments. by being defensive, argumentative, unable to take criticism and attack the customer by belittling THEIR experience at your restaurant. blaming the paying customers online instead of acknowledging your mistakes.  Again extremely unprofessional.

I will happily never order from here again and If you are a potential customer reading this, I implore you to look elsewhere. There’s multiple comments about their poor customer service throughout the years. They also have old replies where the restaurant publicly shares the customer’s personal details. Also, they literally only have ONE meal that is good out of their entire menu. Everything else is overpriced and not worth it.

On top of that, they wanted me to return the food that they substituted without my permission. What kind of restaurant demands the customer to return the food after it’s been delivered and opened? This is a clear sign of poor service, lack of accountability and they definitely would’ve sold it to a different customer. And no, I did not eat it I threw it out. What’s alarming is that they returned to my house without asking me if it’s okay to do so and somehow “remembered” where I lived. They text you on your personal phone number which is also very concerning. I don’t feel safe knowing that they have all of my personal info. They’re too cheap to actually have the GrubHub drivers deliver, instead they do it themselves which is why it takes over 2 hours for delivery. I should’ve known better, this is the thanks I get for supporting their business despite all of the red flags. They don’t know how to keep customers or repair the relationship with loyal ones which this type of business heavily relies on.

AVOID AT...

Mr. Pio Pio, went above and beyond! We contacted them to cater our daughter‘s wedding. Not only were they helpful, but they were honest in what would be sufficient for the amount of guests we had. They could’ve said yes to the amount of food that I had wanted to order, but Ms. Norise made it very clear that it would be too much food, and so we went with the amount that she suggested. That’s integrity and honesty. They could’ve said yes to what I said and made more money, but instead they decided to keep it real. They went above and beyond with delivering the food, and bringing it in. They added special touches (things I didn’t ask for) with adding a beautiful dish that said bride and groom with the wedding date, and also glass bowls for the sauces. I would highly recommend you calling them to cater your next special event, whether it is a bridal shower, a wedding or a birthday party. Mr. Pio Pio, thank you so much...

I would have put 5 stars in total. That is, until the end of the meal when I got the check. Their service was alright as well since if I remember correctly the lady barely waited on us. Whats worse is that they had added the tip on every meal we had. Supposedly!

I wasnt able to calculate who had to pay for what and I am not even sure if I got my money back for the meal from each person and which person bought which meal. I can remember the price of the plate but not the price plus the tip… and to have to add it when it wasnt even mentioned before or basically done against our will? We were also only 5 people, it was not even a big party to have to put in automatic gratuity. They need to be more open with their policies if that is what they require in the restaurant. Being that we were also tourists visiting Albany, it doesnt make me feel safe with my money, especially if this is the normal at other restaurants...