I regularly buy Paesan's pizza, especially the Grandma Pie, or Brooklyn Cobb as it's called at this location. When there were issues with the neighborhood & now St. Rose closing I have encouraged people from my office (a major hospital) to support the business on Ontario. I have gone in for slices since 2014 when I moved to the area & I have always been treated with respect. Last night 10/19/24 will be my last time entrusting this location with my delivery order. Myself and a friend ordered pizza & wings and were split on pepperoni or cheese. We ordered a cheese, when it arrived over 45 minutes later it was pepperoni, went to grab a slice & realized it also had maybe bacon & asked if we ordered pepperoni or cheese. I called them immediately to let them know of the issue. The woman who had taken my order answered and was kind. We told them we'd opened it & would keep it if necessary, but She sent the delivery driver back & said he would give the correct pizza. He takes the 1st order & gives a different pizza. We open it upstairs and this one is sausage, mushroom & spinach. I really can't believe it & we call the driver back. He says he has no other pizzas. I say we can take the first one back if they haven't got the cheese, he says no & says we'll need to wait for him to come back with a cheese after delivering the others. I call the restaurant a few minutes later to see if they have it there. The woman answered and I explained the conversation and say if you haven't made another we'll just eat the first one. A man gets on the phone and immediately starts screaming at me. "Why would you touch it if it's not yours" I calmly explain that I hadn't realized in the moment and didn't expect the other pizza also to be wrong. He continues yelling why would you touch it? Do you want to pay for the pizza? And I say no, I already paid for a cheese pizza an hour and a half ago & still have no cheese & 2 other pizzas have been in my house now. Getting touched, getting cold and now off to someone else's house. He continues yelling that I will need to pay for the pizza, and I tell him he needs to keep all his pizza & refund my order. He goes on saying I will make your little pizza now, I say no. I do not want a pizza made by someone who is enrage and yelling at me, and knowing he will send 2 pizzas to unknowing patrons is disturbing. He keeps yelling about why would I touch it. I worked in the restaurant industry for over 20 years. You absolutely do not serve food to someone after accidentally serving it to someone else. There's a reason things have safety seals on them. Delivery foods should be included in this. I tell him refund my money and keep the pizza. This morning I wake up to the initial charge on my card & another $20 charge for the pizza. Neither of which were received by me. Because I used my debit card I can't stop payment. I now need to dispute the transaction after it posts which I will be doing. Don't order from paesan's Ontario. Since the father passed the place is a disaster. I doubt this was one of the Scavio brothers. This person was giving dead end and dissatisfied, unable to satisfy middle aged middle management. The type who is either hitting on or screaming at staff, this man should be fired immediately and the department of health should inspect. It's a shame. The sauce, that's what makes the pizza here so great. And like all masterpieces, apparently it's made by a mentally unstable mad man. 🤌🏻