Paesan's Pizza & Restaurant — Restaurant in City of Albany

I regularly buy Paesan's pizza, especially the Grandma Pie, or Brooklyn Cobb as it's called at this location. When there were issues with the neighborhood & now St. Rose closing I have encouraged people from my office (a major hospital) to support the business on Ontario. I have gone in for slices since 2014 when I moved to the area & I have always been treated with respect. Last night 10/19/24 will be my last time entrusting this location with my delivery order. Myself and a friend ordered pizza & wings and were split on pepperoni or cheese. We ordered a cheese, when it arrived over 45 minutes later it was pepperoni, went to grab a slice & realized it also had maybe bacon & asked if we ordered pepperoni or cheese. I called them immediately to let them know of the issue. The woman who had taken my order answered and was kind. We told them we'd opened it & would keep it if necessary, but She sent the delivery driver back & said he would give the correct pizza. He takes the 1st order & gives a different pizza. We open it upstairs and this one is sausage, mushroom & spinach. I really can't believe it & we call the driver back. He says he has no other pizzas. I say we can take the first one back if they haven't got the cheese, he says no & says we'll need to wait for him to come back with a cheese after delivering the others. I call the restaurant a few minutes later to see if they have it there. The woman answered and I explained the conversation and say if you haven't made another we'll just eat the first one. A man gets on the phone and immediately starts screaming at me. "Why would you touch it if it's not yours" I calmly explain that I hadn't realized in the moment and didn't expect the other pizza also to be wrong. He continues yelling why would you touch it? Do you want to pay for the pizza? And I say no, I already paid for a cheese pizza an hour and a half ago & still have no cheese & 2 other pizzas have been in my house now. Getting touched, getting cold and now off to someone else's house. He continues yelling that I will need to pay for the pizza, and I tell him he needs to keep all his pizza & refund my order. He goes on saying I will make your little pizza now, I say no. I do not want a pizza made by someone who is enrage and yelling at me, and knowing he will send 2 pizzas to unknowing patrons is disturbing. He keeps yelling about why would I touch it. I worked in the restaurant industry for over 20 years. You absolutely do not serve food to someone after accidentally serving it to someone else. There's a reason things have safety seals on them. Delivery foods should be included in this. I tell him refund my money and keep the pizza. This morning I wake up to the initial charge on my card & another $20 charge for the pizza. Neither of which were received by me. Because I used my debit card I can't stop payment. I now need to dispute the transaction after it posts which I will be doing. Don't order from paesan's Ontario. Since the father passed the place is a disaster. I doubt this was one of the Scavio brothers. This person was giving dead end and dissatisfied, unable to satisfy middle aged middle management. The type who is either hitting on or screaming at staff, this man should be fired immediately and the department of health should inspect. It's a shame. The sauce, that's what makes the pizza here so great. And like all masterpieces, apparently it's made by a mentally unstable...

Brooklyn's Finest - nope. Albany's Worst - yup. Predatory financial math - keep reading. Poor communication. Poor listening skills.

If you want 2/3 of your order to be incorrect, to be misinformed, and to experience a predatory cash financial transaction then Paesan's is the establishment for you.

Paesan's delivered tonight. The man who delivered is CREEPY. I spoke to Natasha when I placed the order. I ordered a CRISPY chicken salad, a 2 Liter Diet Dr. Pepper, and a six cut pizza crispy with mushrooms. The bill came to $39 or $40. I explained to Natasha that I have $20s and please ask the delivery person to bring singles and fives. I asked for singles more than once.

I was given a 2 Liter Dr. Pepper soda, the pizza, and the salad and broke a $20 bill with the delivery man. He gave me a $10 bill and 2 $5 bills despite having told Natasha I wanted singles (so that I could choose a tip amount). Remember everyone: TIPS is To Insure Proper Service. Anyway, I had to ask multiple times for singles. PREDATORY. CREEPY.

Then I was told that I could have a 2 Liter Pepsi seemingly tonight OR I could have a 2 Liter Diet Dr. Pepper delivered tomorrow OR not at all as "stores may be closed".

I had already tipped him because he INITIALLY said that he would return with the Diet Dr. Pepper and tipped him $3 planning on tipping him again when he returned with the Diet Dr. Pepper.

Review: I tipped him $3 because he initially told me he would return. AFTER tipping him I received the tonight OR tomorrow OR store information. Clearly he didn't like the 7.5% tip.

So I called and spoke to Natasha after a poorly communicative man answered.

I told Natasha above. After a 4.5 minute hold her resolve was to drive 2 cans of Diet Dr. Pepper at 24 oz. total vs. a 2 Liter Diet Dr. Pepper because she "misheard" me. Diet Dr. Pepper is ONLY available in cans at Paesan's. I have no way of knowing this. She offered this PREDATORY mathematical amount due to supposed price. Oh! And the online menu prices are LESS than the ACTUAL prices. For example: the online price of a crispy chicken salad is $10.99 yet my receipt has a different price: $11.99 which is ANOTHER PREDATORY financial issue from Paesan's.

I opened the salad while on hold. It was NOT crispy chicken. Rather, it was GRILLED chicken. NOT what I ordered.

2 Liters is 67.628 oz. yet Natasha offered 24 oz. instead. Unacceptable!

The images demonstrate online price lower than invoice price, NO soda can prices at all, and inability to know the price of a 12 oz. can of soda vs. a $3.99 price for the 2 Liter soda I paid for and did not receive. Further predatory behavior from delivery personnel is telling me $40 when I asked the price rather than telling me the precise price.

A tip is NOT required but it is EXPECTED in American society. Worse, it's EXPECTED when service is...

First of all, I ordered my food at 7:50 pm. They site says they close at 9. I get home to shower before I go pick it up and they are blowing up my phone to tell me they close at 8:30pm. I get there and I get the food and get home and the wings look like this. NO WHERE else have I ordered wings and they are dried out because they are “hot”. The store was closed so I couldn’t call back and complain. I called and he basically told me to bring the wings back which is a health hazard. So I called the food and health department and complained about that. I got off of work and I wasn’t going to Uber home to get some wings and Uber to Paesan’s and they not giving my money back…. So I ubered there with the video. Long story short the wings looked like this and he said all the wings looked like this. He could’ve just given me the money back for the wings but no he wants to deny me and say he’s not gonna give me any free food. So I took my business down the street and will not be returning to Paesan’s. I honestly don’t care how good the pizza is. Customers are always right and now I will be going on TikTok to share the video of the wings and how he said all the wings look like that. When you make barbecue wings and they are hot… do they look dried out like this? No they don’t. Very disappointed in Paesan’s. They wouldn’t even give me the corporate number but that’s ok because I called the health department...