Dunkin' — Restaurant in City of Auburn

I ordered a large hot chocolate thru the drive thru, paid for the drink, and then was told that they did not have any hot chocolate. They offered me a substitute, but I do not drink coffee or tea and did not want a cold drink as it was 30 degrees out and I wanted something to warm me up. They then wanted to give me the receipt and for me to go to another store for my hot chocolate. First of all, why would another store honor a receipt from that store that clearly shows that I paid and should have gotten the hot chocolate already. Secondly, why would anyone want to start traveling around the city to get what they ordered at that store. I told them just to refund my money and was told that they couldn't do that as there was no manager on site. They then wanted me to come back the next morning to speak to the manager and get my refund, which I told them didn't make sense as I live 10 plus miles away from the store and the cost of gas just to get the refund would be as much if not more than the cost of the hot chocolate. So I asked them to have the manager call me the next morning to work something out and left them my name and number. This was on 12/4/24. I have yet to get a return call from the manager. Absolutely...

I went through the drive-thru for six donuts (three jelly and three Boston cremes) and two hot chocolates. I didn't get a total; instead, the order taker said "see you at the window." I pulled up and the cashier told me they only had one jelly donut and three Boston cremes. And then she stared at me.

"Can I get three peanut?" I asked.

"We don't have peanut," she answered.

I said "okay. What do you have instead?"

"I don't know," she answered, and kept staring.

"Well, can you find out?" I asked.

The cashier huffed, then hollered over her shoulder "what kind of donuts we have left?" and a yell came back "only chocolate glazed and regular glazed."

To be clear: It was 10:30am on a Sunday, and I'd waited in line for about 15 minutes.

I asked for three chocolate glazed, and the cashier sighed heavily, clearly annoyed, before she went to get them.

Needless to say, it was not a...

I had received a wrong coffee order twice while at the dunkin on Grat AVe in Auburn. I had 2 sick little ones in the back so I couldn't go into the store to have them fix it for a 3rd time and the drive thru line was long....so I went to the DD on state st and ordered another coffee and told them about my ordeal elsewhere. The clerk asked her manager and they replaced my coffee for free and apologized and were super genuine. Excellent customer service! They didnt have to correct it as they had nothing to do with it but when above and beyond! I will be...