Arby's — Restaurant in City of Batavia

Went in here with my family not to long ago….

Had the worst experience I’ve ever had in a restaurant.

One of the employees boyfriends was just hanging out near the sauces.

My wife and 4 children were in there we were trying to get sauces…. One was empty…. I asked a lady (employee) if they had any more, she said was rude and started filling sauces. I stood back to wait so I could get some when she was finished.

Her boyfriend decided to try and pick a physical fight with me! (Her boyfriend did not work here) I tried to dodge the fight which the man became very persistent…. Another family called the police at this time.

I went to the front and saw multiple employees working… I asked for a manager…

A guy and lady both said we are managers….. so I looked at them like UM…. Hello!?!?! They said there was not much they can do…..

When the police showed up the man left…. I asked the managers for a number to get ahold of someone….. they gave me the store number. We finished our food and left.

I have called and went in multiple times since this incident and no one seems to care….

That’s fine!! Not only will my family never eat at this establishment again. Either will multiple others and more and more people that we tell this too.

Keep it classy Batavia Arby’s. Because you sure aren’t recently….. it’s suppose to be a family establishment not a thug hangout spot.

Also, please go look through all my other reviews. I have never had to do such a negative detailed review in my life. This is my first one to the tons and tons of others I have….. I’m not just complaining to complain. I’m trying to save any other “family’s” thinking is ok to bring your family here!! Don’t do it!!! NOT...

Not happy my husband was there last week and got food and I'm going to get mozzarella sticks and a sesame seed bun with double Swiss lettuce and extra mayonnaise of veggie sandwich and they always do like the deal where you can get two for a certain price and they told him he can't do that which is a lie because anytime we've gone in there like last year was like two for five they would do they would link it to I'm not sure what it is now I believe it's like two for seven I think I seen on TV and now they're saying we can't do that I will not be going back to this location again for food cuz $40 for all that food was ridiculous when our food used to cost no more than like 30 bucks it's not even worth going there anymore. I can go to Wendy's and get a veggie sandwich and all that stuff for like a fraction of the cost and come home with more food. I love Arby's but they just lost my business because they've always gave us that deal with the food and did that bundle for the cheaper price because my sandwich does not have me it should be a lot cheaper that's why.

Once again messed up my meal now they can't answer the phone done ✅ never again that's was my mother's day present a gift card for $35 and I got zipped for dinner while my family got to eat shut this...

On 1/8/2025 my husband and I ordered food through the drive thru in the total of $26.55. Generally, Arby's was an "ok" place to eat however, upon getting home we were extremely disappointed in the quality and taste of our meals. Just disgusting period! I later contacted customer service to file a complaint and request a refund for the just awful food and I was told this location would contact me with a couple days to rectify the situation and issue a refund. I've yet to hear from the manager of this location. Highly unprofessional and poor customer service period! This experience left a bad taste in my mouth and we probably won't be returning to this location. Knowing that the management doesn't value the service and quality of the food at this location is just appalling. If NO stars for a rating was an option, this would...