Tim Hortons — Restaurant in City of Batavia

Today is August 20th at 12:00pm. I never leave bad reviews or any reviews in general. I felt that I needed to leave this review because I have never been treated so poorly like this before in a drive thru. My boyfriend and I ordered a coffee online and the lady on the speaker was talking very rudely but confirmed the name on the order and not the order number. We get to the window to get our coffees and she says nothing then hands me muffins and slams the door shut. Finally she opened the window to give us more food we didn't order and I told her we only ordered two coffees. She proceeded to tell me I didn't order that and kept reading off the order that wasn't ours. Finally someone else realized she messed up the order and she slammed the door shut and we could hear her yelling that we were wrong and talking about us very rudely. I am a very nice person in general and I never gave any attitude so there was no reason for any of that. I called the manager working at that time and spoke with him about our experience. I hope that she is talked to because no one should be treated that poorly. If you go there and happen to have her serve you just be aware that she is very mean and...

So let me start off by saying they are short handed. So is everyone else doesn't excuse the lack of customer service that we got. We waited several minutes for someone to come to the speaker. Not sure what they were doing but the sign said dining room was closed and there were no other cars around so idk. When the woman got on the box she was very rude. This is only my second ever at a Tim Hortons but will probably be my last. Keep in mind I live in Atlanta. I ordered one small drink and one large. She gave me my total which sounded wrong but I have been traveling since 2am so I was tired. We pulled up to the window and waited another several minutes. We were never greated nor were we given a receipt. When she came to the window she still had an attitude and had 3 drinks. So she made us wait while she made the drink for the car behind us. Her mask was not on correctly because I could see what appeared to be what I call bull ring piercing in her nose. All in all this was extremely disappointing as my wife who used to live in the area raved about it and was her only request on what was a very sad trip for us. Do...

Today is August 12, at 12:20pm I went through the drive through and ordered a coffee and when I placed the order the lady had a very rude tone in her voice and was thrown off by it. I tried so hard to think nothing of it. When I got to the window and payed she rudely said here's your coffee and handed me my card back. I asked her why she was so mad and she responded rudely that she's tired, and shut the window and ignored me. I sat there for a min hoping she would acknowledge me, but she refused to look at me. I was going to try and cheer her up and tell her I hope her day gets better. Giving off that much negative energy to every person that comes through there could really effect the lives of so many people! I used to work in food service and I know how important it is to not let your personal life effect the lives of the customers. I'm only posting a review about this because she has been rude to me many times...