TODAY WAS A SHOCKER! For more than 2 years I have eaten at Manni's mainly for breakfast. A favorite was the Southside Slammer which included pancakes. From day 1 I asked for the pancakes to be well and sometimes very well done. If I did not do that they get served with no color and typically under cooked. Probably around a dozen times over two years I had to send back pancakes to be put back on the grill to add color and be cooked through and through. Today was one of those days. When the cook, owners son, brought out the recooked pancakes he asked if they were okay. I said yes. I then asked him why when he cooks the pancakes initially they are not left on the skillet long enough to add color and cook all the way through. He took this as an insult I think. His response was "I do not want to burn them." As he walked away he said "if you do not like them don't come back here." REALLY! That is how you treat a customer who has faithfully patronized your business for more than 2 years. NOT HAPPENING! RUDENESS and food service do not mix. I will go somewhere else and make sure everyone I know and meet in Binghamton understands how Manni's treats people when they order something specific [in this case COOKED PANCAKES!].