Cake Street Sweets — Restaurant in City of Cohoes

I recently visited Cake Street Sweets for a 3rd time and was very disappointed in the quality and service I received. I sent an order in for my husband's birthday cake. Because they now offer vegan options, my husband chose to get the vegan flavor cake. They are not professionals in decorating vegan cakes. I sent a picture of what I wanted and discussed it over the phone. The whole cake (the icing) was not able to be made vegan which was. The decor looked like a beginner cake decorator experimented on the cake. My husband went to pick it up and didn't know what it would look like until I looked at it later that evening. When I emailed my disappointment and even resent pictures of what wanted versus what I got, Kayla responded with its a vegan cake. Then I called the next day and asked if vegan cake decor is supposed to be ugly. looked like a cake ordered from Wish. Very disappointing. Kayla was very rude and disrespectful. She even hung up on me. I would never go back there again and would never recommend her to anyone. Even if you want a vegan cake don't order unless you want a plain undecorated cake. For some reason, she can't decorate on vegan cakes. The pictures below show what I wanted and what I got. I asked for:

White icing. Gold drip. Top icing(piping) design: Green, Black & Yellow In the top middle of the cake 'CG' logo. (Picture attached) I have attached pictures: (1-3) what I got (4) the cake from last year (5) an example of the cake I wanted for this order. The logo on the top was the best part because it was printed on edible paper.

She called and said they didn't have gold for the gold drip. I asked for black, green & yellow drip. She said they can't do a different color drip even though she did it last year. By the look at the cake from my previous orders, it seemed like the real cake decorator couldn't take her rude nasty attitude and left. If you did please tell me where you went so I can order from you. Kayla is going to reply saying she gave me back some of my money-"to cover the cost of the vegan supplies." That cake wasn't worth the price. I've seen better at Walmart. She only got 1 star because my husband liked the logo.

*Response to owner's response: It seems that with every negative comment she receives it is always the customers' fault. Her favorite word to describe us all is 'we berate' her. It seems that the common issue is her and her lack of customer service. You have a bad attitude and you messed up. Put on your big girl panties and own up to your mistake. Happy holidays...

WOULD NOT RECOMMEND Cake Street Sweets!!! I ordered a specialty cake for my aunts 90th birthday weeks ago. She's terminally ill and this will very likely be her last so the cake was meant to be special and everything she wanted (all chocolate). The person who took the order was very aware of this and knew importance. Design and price were agreed upon. I picked the cake up today and it's not what I ordered. The baker decided she didn't like the design with chocolate and changed to vanilla frosting without consulting me at all! I had no idea until they showed me at pickup hours before the party. It's too late to get a new cake and not to mention I had to pay full price for the cake 10 days prior and I paid significant money for something I didn't agree to and not what my aunt wanted. Chocolate.

I was also told the owner was on their way in and would call me to discuss. Waited all day Friday and I even called and left a message but still nothing.

She finally called me back at 12:00 the following day and told me it was a design decision and she didn’t think I would be so upset. I told her how I explained on the phone when placing the order how this is what my 90 year old Aunt wants and how she’s a chocolate chocolate lover, the more chocolate the better. She said it was a busy rough week and she made the decision “sorry”. I’ll give you 20 off your next cake order. I told her I’d never order again because she can’t follow instructions on what a customer wants. She didn’t offer anything else and wasn’t going to do anything for me. If anyone orders from there just be prepared to get the opposite of what you actually want.

Update to her comment below: I was not rude to her staff at all because I know they didn’t make the error. She said the would have the owner call me and I left with the cake I paid 167 in advance for. When she called me the following day at noon she was rude and cold! Told me she didn’t think I’d be so upset about it. No matter what I am the customer and didn’t get what I paid for. I feel like your customer should know that you feel you can just change their design because you didn’t think it would look good without a call or anything. When I put the review on the wedding site it asked for date of event so I put the date of the party. I didn’t make up anything and I am actually getting married so I joined the site to help me plan. Posting that I don’t treat people like humans says a...

(1st photo is what they made 2nd photo was the inspiration) I ordered a cake for my daughter sweet 16. She had a very clear idea of what she wanted I showed Kayla the inspiration photo (2nd photo). The top layer was to be strawberry flavored and the bottom 2 layers would be yellow cake with strawberry filling and a butter cream frosting which she said not a problem. I was charged $655 when I asked why so much i was told it would be considered a wedding cake and that the flowers would be done in fondant. If I wanted they could do real flowers and take $200 off the price. I said no because clearly the cake would look very different. I paid the full price in the store and was told the cake would be delivered to the venue at 2pm on the day of the party which wasn't an issue. I called the venue to make them aware so someone would be there for the cake delivery. The day of the party i called cakestreetsweets to confirm the delivery time. I was told that the cake would be delivered between 11:00am -12:30pm which clearly wasn't the original time. I asked why and was told the delivery schedule for the driver is always changing they had multiple deliveries a day. I was able to get them to deliver the cake between 130pm- 2:30pm i explained if they delivered the cake that early no one would be there to let them in. At this point I hadn't see the finished cake. My daughter's party was set to start at 4pm I was at the venue at 3pm which is where I got my 1st look at the cake it was alot smaller than I thought the cake was to feed 90 people and the fondant flowers looked more blue than purple or lavender and had alot less purple and more white. Which wasn't a big deal it still looked nice. When we served the cake I noticed the strawberry filling looked more like a jam than any other strawberry filling I had seen before used in a cake. Once everyone tasted it everyone complained the filling was a strawberry jam very sweet and didnt mix well with the flavor of the cake. No one wanted it I tried it myself and it was terrible I ended up having the entire bottom layer of cake left over because no one wanted it. I spent alot of money on this cake which seems I only paid for looks which still had a few issues but the cake was terrible. I will not be going back to this place for any cake that's for sure. It wasnt worth...