Dunkin' — Restaurant in City of Cohoes

On.June 16 I have went to get a coffee and the manager was rude when I went through drive-through she was rude and said that the card machine was not gonna go that far so I went to see how much money I had on me so my son got out of car and walked to it’s she was nasty took the car d readers from him and slammed it so I got coffee I got a block away it was wrong so o go back mind you I have been going to Dunkin for 20 years so I go in and asked if they can remake it well the one said why what’s wrong with it I said no Carmel well the manager came up and just started running her mouth and of course I started getting mad so I said something as well they would not remake coffee so I shoved it on the floor and she threw a coffee at me a hot coffee so I threw a sign. I didn’t hit nobody I go to the one on whose street because the cops are called. The cops have everything cameras don’t lie they did not do anything due to the manager is family with the person I went and talked to. it said it’s not the only time that they had a problem with this girl girl and I’m sure it’s not the last when I told her I was calling corporate. She said go ahead and call corporate. They ain’t gonna do nothing and she was right they didn’t do nothing but I’m gonna take this to whatever I gotta do I have been going to Dunkin’ Donuts every one of them for the last 20 years and I could say every Dunkin’ Donuts when I told him who it was and what store it was I didn’t even have to tell him who it was. I told him the store it was and they already said the manager they have a lot of problems with her. She still has her job. It’s OK to do the...

Unfortunately, for me, this Dunkin’ Donuts is two minutes from my house. It is the closest Dunkin’ Donuts and the only one I don’t have to go out of my way for on my way to work. I go here every single morning Monday through Friday and I pretty much get the same thing, strawberry dragon, fruit refresher with less ice And pretty much every single time I have to ask them to add some actual refresher to it but if I go at night time the drink is always made perfectly, there is never any issue about about having a drink that is 90% green tea and 10% refresher but every single day it never fails my drink taste like shit and I have to ask them to fix it! because I asked for less ice, They give me extra green tea instead of just making it the same way you would with the ice there or not I spent so much money at Dunkin’ Donuts that it would just be nice to go through one time and not have to drink over and over again nighttime people have it together daytime crew doesn’t give a shit, when I asked them to fix my drink before and to actually fill my cup all the way she had the audacity to tell me well it has less in it because you wanted less ice… So I’m paying four dollars for basically a cup of green tea, and you won’t even fill the cup all the way because I wanted less ice in my cup because I have a 25 minute drive to work every day I don’t want a cup of ice that is going...

I have been going there for over a year but will never go again after this new crew they have the last couple of months. The old crew was so nice, but I could not say the same for this one. It started by using 500 points for coffee. Had ordered ahead on my phone app. It took 500 points, but they did not give me my coffee. Show them on my phone. 500 points were taken, but they still refused my coffee. They knew I came there every morning but they did not care. The girl was awful rude to me. I told her I was going to call corporate, and she only laughed. I called and complained but nothing came of it. Only my 500 points were returned. If they can treat a customer that goes there every day like that. It is a shame. I am 70 years old and never been treated so rude. To top this !!!!.... Finally went there today 8/11/24.....a month after this incident...and I was refused service from a different crew member. They refused me service....I CAN NOT BELIVE HOW THEY ARE ALLOW TO TREAT THERE CUSTOMERS LIKE THAT.....YOU CAN COMPLAIN AND NOTHING...