La Bella Pizza & Pasta — Restaurant in Town of Waterford

Absolutely disgusting behavior from the manager. Ordered a pizza in person and was told it was not going to be ready until 15min later. I expected to come back and pick it up in 15min, however, I had a change in schedule where I had to pick up my son 30min out after his appointment. I called the pals Bella to know I will not be home until 6pm and that I can either pay to have it delivered at 6pm or pick it up at 6pm. The manager told me the pizza would sit out for 2hrs and would not be fresh and complained about me not picking up the pizza He called me a moron for basically making my son 4 year old a priority and for not being able to pick up the pizza. I order from here often and I tip the delivery guys very well ordering 10$ tips. I will not ever order from this pizza shop ever again. The manager showed despicable behavior by name calling. Instead he should have used cognitive flexibility to be understanding of schedule changes and came up with a solution. Instead he whined like a little baby over the phone about a pizza sitting for 2hrs when I didn’t care if it sat for 2hrs, I just wanted my pizza. I have an oven at home. I give the delivery guys 5stars for putting up with the manager and I give the manager 1star. It wouldn’t surprise me if he spat in people’s food and was scared the bacteria from his mouth would cause food borne illness. Absolutely disgusting how he called me a moron for not being available. Also, wouldn’t surprise me how angry he gets when he is stood up on a date. Ladies stay clear from this lonely sad man. When I came in the shop he was sitting on his phone and jumped up when he saw me walk in. What a piece of work. He should be a delivery driver and the other drivers should teach him human kindness and respect. Again I didn’t care about my pizza sitting for 2hrs, he is the one who whined and complained throwing a tantrum over the phone like my 5year old....

Ordered delivery for eggplant parm dinner and pizza. Once delivered, I bit into the eggplant parm dinner to find that it was actually chicken parm. I called to have the order corrected and the manager immediately gave a hard time, saying I ordered chicken parm. I explained that this is not the case since I am vegetarian. She then stated that an eggplant parm would be made and delivered and to give back the chicken dinner. After nearly an hour with no re delivery and the restaurant being 10mins shy of closing, I called again. This time, I was told that they were not making the eggplant because I took a bite of the chicken parm. I then drove to them with their chicken parm and requested my money back at this point. Once I stepped inside, they quickly slapped an eggplant dinner together and tried to say it was cooking for me already as if I did not see it happen right in my face. Got my money back and will never order here again! This ordeal ruined what should have been an easy night, hence ordering delivery. This was 100% avoidable and an unacceptable way to...

Worst place ever! Do NoT order from this place. The food came late (delivered) the driver didn't even seem to care that he was late, some young idiot and he had his friends in the back of the car (assuming why he was late), the food "Francese" it's called was nasty. It sounds all fancy and stuff but literally was just baked tasteless chicken smothered in sauce and on top of that they failed to seal the food properly where it spilled all over my leg when I opened it. Called to make a complaint and they didn't even care. Asked for the manager and they lied and said he wasn't there. Expensive food but tasteless... Yuck and the customer service is horrible and they are very rude. Oh and did I mention that I was...