Pontillo's Pizzeria Cortland — Restaurant in City of Cortland

So, every Thursday my 2nd shift coworkers and myself order from a different place and eat lunch together. This Thursday we ordered pontillos and our bill was $180. They forgot my 10 Yorba wings with extra blue cheese. I called them and they said it would take them awhile so I said my next break is at 9, I can meet him then but it's only a 15min break. So at 8:57 I was outside and they didn't come by 9:15. I called them again. Told them I would come Friday before work. I go in and found out the delivery driver though it was the hospital. Doesn't even sound simular to where I work. And they even had a note of where I work for the wings this morning. The lady had to call someone who worked before to make sure it was okay to give me my wings even though there was a note for them. Finally she got the ok. So I ordered a slice as I was told my wings would take 20 minutes and asked for the slice first so I could eat it while I waited for my wings. I was hoping maybe they would comp me for the slice for my troubles but nope and I couldn't even use my card as it was under $5.00. Luckily I had $5. When they brought the slice to my table it was cold. Finally they gave me my wings but when I ate them they forgot my extra sauce. It seams whenever we order from them as a group they always forget someone's order. One time it was a pontini, another time a sub. No where else do we have this problem. I'm thinking we won't be ordering from...

My wife and I have ordered from Pontillo's often. But these last few times in a day between them has been awful. The first day we placed order I got a philly cheese steak sub and motz sticks. My sub was extremely soggy the toppings that cost extra were barely there, same with the cheese, and the sub roll had some hard spots despite it being soggy. My motz sticks cheese exploded out leaving them hollow. Called to complain and they told me I had two choices either send back and get remade or get a $5 store credit. We went for the credit. Two days later my wife decided to get pizza and wings for dinner. We asked for the wings to be medium and well done. When we got our meal we started with the wings. First off the wings were hot not medium. I love hot wings but not my wife. Second they were not well done. They weren't even fully cooked. So we called again this time sending them back to be remade. Which the person who took our complaint was a little rude when my wife asked for the wings to be changed to mild. We had the pizza while waiting for the wings and that was even a little disappointing as the crust was hard. It made it difficult to chew. When we got the remade wings they again were hot wings not mild or even medium which we originally asked for. They were cooked fully but not well done. Needless to say it will be a long time before we order if we order...

Update for another visit on Friday 2-24-2023. I ordered a pizza and Alfredo withe ham and broccoli . Alfredo sauce was terrible. There was no evidence of cheese and the sauce was terribly sweet,, which makes no sense.. I dont think this was made properly. It was gross..

Previous visit: Disappointing visit this Friday afternoon in April made me update my review. I am hoping that the regular staff was on vacation today. I have eaten in the restaurant hundreds of times and grabbed takeout at least a hundred times. This afternoon my order was placed online for four entrees. I arrived at my pickup time and I was told it would be a few minutes so I could wait in my truck After much time had passed, I called in and was told they would touch base with the kitchen and bring it out to the parking lot. When it was brought out, it was an hour past pickup time. My only complaint is that the entrees were not prepared well. The serving sizes were about a third of normal size at this Pontillo's. The entrees were incomplete, at best.. The descriptions on the menu listed components that had not yet been added. I have long been a loyal customer but I am extremely disappointed that shortcuts were taken to this extreme. I can only assume my original entrees went to someone else in error and were haphazardly remade in a rush. Very...