The Rock Sports Bar and Grill — Restaurant in City of Cortland

I read good reviews on this place so I decided to try it! We get in, place is dirty, and the table they sat us at had spilled drink and food on it! Waitress came by to drop off menus and we pointed this out, she said it was wet due to them just washing it, which it also clearly had food on it! She acted like she was bothered by cleaning the table! There were 4 of us and we ordered food and appetizer. It took a really long time to get our drinks first of, maybe a full 15 min after we ordered! We ordered appetizers as well, spinach artichoke dip and fried mushrooms. The artichoke dip was very good, the fried mushrooms were cold but burn on the outside if that even makes sense! I would have told our waitress but she didn't come back till she brought our food back over 45 min later! We overheard her complaining she had been working x amount of days straight because everyone kept calling in! So anyway we get our food, I ordered chicken bacon ranch tacos, they were absolutely awful! The chicken I got on it was almost non existent, they were so small that it was pretty much small pieces of breading, which were also dried out! I mean the lettuce and cheese were ok on it, if that's helps out lol! My wife and daughter had a Caesar wrap and it was ok, chicken was a little better but still the same issue! My son had buffalo chicken Mac and cheese and he said that was really good! So overall it took us around an hour and a half to get our meals for us to be mostly dissatisfied with our experience! Zero refills on drinks and kind of a rude waitress! The highlight our our experience was a robot that delivered our appetizers that we watched get stuck because it couldn't go around a gentleman sitting at the tables in the middle of the room! Overall I wouldn't...

So I decided to stop here while touring the local college with my son. Honestly, I wanted to go to the diner across the street but they don’t allow seating 45 minutes before closing saw this place across the street noticed it had a decent amount of stars and said what the heck. I wish I read the reviews first. Unfortunately I was a little too hungry Service was excellent. I love the ambience in the TVs. If you’re a sports fan this is the place to go. We ordered an appetizer came out right away. Appetizer was good. Looked a lot smaller than the picture in the menu that we were looking at my son, ordered a double burger, and I ordered the mac & cheese and requested to have pulled pork on it, the waitress obliged. So this is where the meal turns a little bit south my son said the burger was bland. No seasoning and I would agree with the Sysco barbecue sauce from another reviewer. My mac & cheese was cold and so is the pulled pork. luckily mine was not over cooked and swimming in the weird cheese sauce originally wanted to order a dessert then decided not to have any more food. Personally, I get it you’re in a college town but when you’re charging what you are you really expect to get decent food not the stuff that comes frozen off of the Sysco truck. Needless to say if the kid picks this college I won’t try this place again unless I maybe drunk. Such a shame as it...

Update - my friend posted a review on Syracuse Eats regarding this incident. A comment came in from a former employee who discussed the lack of respect from the management as well as the lack of care given to the establishment. A place is only as good as the support it gives the employees. If those in charge don’t care about quality, it becomes obvious. This person quit after working there for a short time and said knowing the cleanliness of the kitchen, they would never eat there. Such a shame.

It is a shame when a general manager has their server convey a discount for wildly overcooked chicken tenders. The GM insisted 2 had been consumed - not the case since there were 5, however they weren’t sized remotely similarly. I ate one and a bite of another before deciding the leather-like texture wasn’t worth my effort. I was left with a basket of fries and a $7 discount for inedible chicken. I should have been charged for just a basket of fries. The ambiance is nice. The server was great. The food - subpar at best. This may work with college students. As a faculty member - there are so many better places to try where you are not charged for inedible chicken. If you are coming for the bar alone and to watch a game, this place may be okay. Customer service is not a priority here from the management. Such a disappointment. Writing this as I sit here - it...