Tim Hortons — Restaurant in City of Dunkirk

We walked in waiting in line for the most part normal, ordering and having it ready back to us to make sure it was good. Just for it to come out covered in grease and the order not correct what so ever, didn't want an egg and the breakfast sandwich it came with an egg wanted a turkey bacon clubs without tomato and cheese and they didn't give me turkey just break mayo lettuce and 2 strips of ball up bacon, kinda pathetic, I don't understand how you can mess it up. I would understand if it was busy but from what I usually notice it was a more relaxed day... The worse part about it is there really no making it right like y'all "want" to do. It ruined the day already I can't go back in time to make that sit down better, I was with my wife and we sat there and decided to go in for once and sat there order for 10+ mins having our order re-read to us not once, twice but 3 times and still having it come messed up I didn't even being up the fact that you guys messed up my wife's order as well with that nasty egg on the breakfast sandwich. I can't tell you how many times I've asked for it off and even recently double asked for it off while order the meal and right before I'm done ordering and 80% of the time it still has the egg on it. I don't understand how it's harder to not put an item on it. This has been going on for idk how long at least 2-3 years and still hasn't gotten better. Like it's cool and all you want to try and fix it but what you'll "fix" it by giving me that meal again for the chance of it getting messed up again or the money back just to hope the meal comes out correct again, just fix it by having ppl do the correct order I usually don't complain but the amount of times it happened to me and my friend/family that also goes here, is getting sad, honestly if you have the extra time/gas the one up in Fredonia does better at getting your...

I normally don’t leave reviews like this but I feel like I’m not the only person that feels this way. The lady at the drive through this morning, now mind you she hasn’t been there for a little while and it was great cause the young ladies that were, were nice and polite and I didn’t leave angry as oppose to when this lady that sounds like the old lady from monsters inc is at the speaker. She cuts you off when they don’t have something like aggressively like you’re suppose to know what they have in stock, she constantly asks you to repeat yourself I’m taking three to four times and then today when I questioned why I was being charge $1.50 for a something I didn’t order she claimed they didn’t have a key in the cash register for what I did order, which I had to get cause they were out of Carmel flavor. WTH now I am gonna say this as nice as possible if you don’t like to work with the public find a different job! Being rude to people first thing in the morning isn’t it! I don’t know why you’re putting the thing I didn’t order into my iced late so when I ask don’t rudely cut me off and say yea cause I don’t have a button for what you want instead say mame I apologize as we do not have a button for that and so we use what u see in the screen for it. How hard is that. Whoever runs this place needs to put that lady in the back somewhere away from where she can upset...

Been here at 3 various occasions, not busy either time. First time- coffee order wrong, no meat on sandwich, pushy staff. Second time-- the manager at the drive-thru was hovering over worker telling her she wasn't moving fast enough, I was getting my $$ ready and I was told to hurry up. Today, I ordered a #6 with a coffee; added another sandwich and was asked if I would like to make it a meal, I agreed but wanted lemonade with combo. When I got to the window I paid, but was handed just the lemonade, no coffee. When I questioned where's my coffee for the other combo meal, I was told I had to pay for the coffee AGAIN. I heard another worker ask cashier about my hashbrown--they said I wasn't going to get it. So I pulled around checked my order--2 sandwiches, one hashbrown and both drinks. I parked went in for the rest of my overcharged breakfast and they questioned me telling me I didn't order it. I understand up selling... Three times I have gone there, mistakes made all three times. I WILL NEVER GO BACK THERE. What's up with giving a customer 1 napkin for multiple combo orders when going through drive-thru and it is usually right next to the greasy hashbrown so it doesn't help at all. C'mon T-Ho's you...