Starbucks — Restaurant in City of Industry

My comments don't just apply to this location. I used to be a daily customer for years, before every store became a drive thru, became cold, and became loud. The music is no longer soothing and low enough so you can read a book or study, etc. Where did all the sofas go? Maybe the work area should be separate from the dining area. It is so loud behind the counter with so many employees serving the drive thru that they decided to crank up the music to drown out the noise. I rarely visit anymore and don't usually buy anything, since I won't be staying. Being at Starbucks used to bring back memories of a welcome place to be at. I met my wife at Starbucks. I occasionally stop by to see if anything remains of previous experience, but no, it is no longer the go to place. I only know of one location without a drive thru, so if one day I want to feel the Starbucks experience again, I will have to go there. Too bad it is far away. Maybe someone at Starbucks, with a memory, will remember what started the Starbucks experience. I guess the busy drive thru and pick up orders are making too much $$ to bring back the awesome Starbucks experience. I'm not...

My fiancé and I were harassed multiple times by an employee at this location. He clearly had a problem with our presence from the very beginning. He asked repeatedly if our dog was a service animal. Even after we answered his question he continued bothering us. He indicated that several patrons had complained. Our dog is very small, calm, and was not barking but still felt the need to continue to harass us. I have never felt so uncomfortable and couldn’t enjoy our coffee. He kept watching us from the counter and was very rude and disrespectful. I will not be returning to this location and will tell all of my friends and family.

I hope that Eliza Fernando, Store Manager coaches her team on service animals and fully understand the laws.

A “service animal” is a dog that is individually trained to perform work or tasks that benefit a person with a disability, including a physical, sensory, psychiatric, intellectual, or other type of mental disability.

(Below is a photo of my service dog that was not welcomed at Starbucks).

I will be filling a formal complaint with corporate...

Studying, reading, drinking coffee, and watching videos at Starbucks are my favorite leisure activities. Starbucks is also my favorite café, and I almost drink a cup of their black coffee without sugar every day. I also like the staff there; they are friendly and dedicated. However, today I felt very uncomfortable: I arrived at Starbucks early, ordered a cup of black coffee, and then started studying, reading, and relaxing. After I discarded my empty coffee cup, a staff member came over and asked me if I had made a purchase today. I told him, of course, I just threw away my empty cup. I felt very uncomfortable and asked him why. He told me that if I was sitting there studying, I had to buy something. I want to complain about this Starbucks; such behavior is very impolite. If you have had similar experiences, please give a thumbs up, and let’s speak out against Starbucks's actions together. They shouldn’t behave like this.

"Your manager needs to contact me and...