Dream Tea & Poke — Restaurant in City of Ithaca

Very rude customer service. There was no line, barely any customers, but the lady let us idle at the counter for about 8-10 minutes without telling us how to order (apparently they have a different system there, we were new customers). She was moving boxes before that, had a black streak across her hand, did not wash them, just put a glove on the other hand. I was too tired to make a fuss, but it was gross. While we were waiting for her to take our order, she just scowled at us. I said we are ready, she says, oh well, I have been waiting for you. I guess customers standing around looking at her doesn't give her enough of a hint. She told us to fill out the card, I said, no actually I choose based on how the ingredients look, and she really gave me the stink eye with that. I asked for mango, she said it doesn't come with it. I said, ok pineapple (which was an option). She threw in 5 pieces. In a medium poke. I said more, please, and wow. Push-back city. I literally asked, "why are you giving me such a hard time?"

In a restaurant, you don't get to treat customers like that, driving up people's stress for no reason other than your own crappy mood. I don't get treated like that in McDonalds.

The ingredients were fresh, and the food was good, although they do not have furikake or seaweed as options for toppings.

I hope the owner trains their staff better if they want to continue with the "friendly" reputation, it was not present at all...

I want to first start and say I love the boba here, and I think it’s delicious, but I place an order thru DoorDash, and multiple times the order is missing ingredients, so it would be reasonable to request a refund for JUST the missing ingredients. Last few orders there was add ons that were missing and so I asked DoorDash to refund for just the ingredients missing, so like a few bucks.

I’ve tried to place an order last few days and each day it gets cancelled, so I called and asked if they were just super busy or what and the woman yelled at me saying they refuse to do my order because they can’t get it right?!

I understand they’re a small business, I understand that every dollar counts, but to refuse me service when there are literally add ons! That’s the whole point.

I’m really upset at how I was talked to on the phone, this was the only boba place I was willing to go to, and now I’m just so angry at that. She didn’t even give me a chance to apologize. I was willing to simplify the order or something, but I wasn’t...

The best boba 🧋 in Ithaca! I've tried many different drinks at this point, and they're always tasty 😋 highly recommend the yaxi treasure milk tea. If you want something different they have a matcha drink with red beans! And the fruit teas have fruit bits in them that make them super tasty. Tea flavor is there but not too strong, and boba have a nice taste/texture compared to some other places I've been to. I haven't gotten the food yet, but have friends who have and they say it's very good (although it does seem a little on the expensive side). The workers are always friendly, the store is bright and clean. You've gotta check...