Tim Hortons — Restaurant in City of Lackawanna

This is the worst Tim Horton's I have ever been to. My first visit to this restaurant was last year when my long lost friend and I decided to go inside, have some coffee and catch up. The coffee was just fine, but that is where the "just fine" ended. During our entire visit we could hear the staff talking about inappropriate personal topics LOUDLY and using profanity. What I could only assume was the manager was heard berating an employee in front of everyone and then talking to staff about that employees response. Completely unprofessional. My friend and I finished our coffees but decided to not visit this Tim Horton's again. A couple weeks ago that same friend and I were cruising around and decided to stop in and give it another try. Huge mistake. When we walked in there was a female and young toddler standing at the counter talking to a male employee. While we were ordering that toddler was put onto the counter and literally began walking on it. As we were only getting coffee, we weren't too concerned about and grabbed a seat to chat. We hadn't even opened our coffees before a man dressed in an exterminator uniform and holding some type of spray asked us to get up so he "could spray our area". WHAT?!??!? How is that even okay? Not only did that happen but when we questioned him about spraying poison where we are sitting, he got an attitude with us. Obviously not an employee there but still. I am not a complete idiot and do realize that food businesses do need to spray at times to keep infestations down but do not do it while customers are patronizing...

I actually was coming here after I just arrived in buffalo after a very long flight and I was pleased to come get a drink from Tim hortons, especially because the city I'm from does not have a tim Hortons. How ever as I approached the drive thru window, the girl making the sandwiches came over and gave me the wrong order while her colleague was very rude and accused me of trying to take an order that was not mine. She said " nice try" I am very offended that she questioned my integrity. And I will not come here again. I think it's very immature to make a remark based on someone's inability to check the Order they hand out. I believe the girls name was Shannon. The gentlemen at the drive thru window was very polite as well as the supervisor. But I am disappointed at the quality of the other staff members. Will definitely not go there, Im not someone to tolerate that nonsense and all people should be treated with respect. And no beverage no matter how good becomes disgusting after hearing a disgusting remark . I have never been spoken to like that by any food service business in my life. It's one thing for a crew member to deal with rude customers to keep business; but for a crew member to be rude to a customer! That's just ridiculous. Now I know one person doesn't make that big of a difference, especially beIng from out of state. It's just that same reason that I would have hoped for a better experience. But I guess I can always drive a bit more to Hamburg or any other location whilst...

This is by far the WORST SORRY EXCUSE FOR A “FAST FOOD” establishment. Whom ever has “trained” the staff or is the manager on any shift should be ashamed of themselves. Every single time I try to give this Particular Tim Hortons another try (ridge road, Lackawanna Ny) I’m painfully reminded how TERRIBLE this place is. For 1 you run out of EVERYTHING there has never been a time where you have all of the 3/4 things we order ( plain bagel, chocolate Tim bits, coke and iced coffee) 2 just yesterday around 2pm we waited no lie 12 mins at the speaker to order with the car in front of us already at the window whom also waited just as long to order - to then get to the window to wait 17 mins for an iced coffee, small regular lemonade and a ten pack of Tim bits for my 2 year old - mind you it was about 82 degrees outside and yes i have AC in my car however being at a standstill for nearly 1/2 hour it’s blowing hot air if we didn’t have cars behind us and weren’t stuck we would have pulled right through. Also to get to the window to hear your staff arguing about whom is doing what because they are leaving at 3. Your establishment is a JOKE and the Tim Horton’s franchise should be disgusted that you are an affiliate of there brand. Regroup and RETRAIN your staff - and STEP...