Lilly's of Long Beach — Restaurant in City of Long Beach

WOW. What a poor service experience. I’m honestly blown away. Walk up to the door and stand there, hostess is drawing on the chalk boards and won’t acknowledge me, even though there’s no way she didn’t see me. I walk in, to the back, ask a server if there’s seating for us out back and he tells us to go to the hostess. When we’re seated, my husband gets served his drink and the rest of us ask for a minute... the server just hangs out and takes like 10 mins to come back for the rest of our order. We got served water but never asked if we needed more, when the majority of us were done with ours. Had to eventually ask once he finally came back again. We get served our food. We didn’t get the salsa that comes with the guac/salsa and chips it, after we remember and ask about it when we’re halfway done, he says “I can get it if you want it.” Why wouldn’t we?! Daughter didn’t get ketchup or marinara with her mozz sticks. Server is messing on his phone so we can’t ask him for it NOR can we ask for silverware, since my son was served his Mac and cheese without silverware. Husband had to get up and ask him. When we ask for our check he starts clearing our table, INCLUDING the water we’re drinking. And takes my husband’s water TWICE. Had to get up and get my own napkins because we didn’t get any. This server (red head guy) and hostess (long blonde hair) had ZERO personality and minimum friendliness. What an uncomfortable and annoying experience all in all. Fries were really...

Big menus, big problems. Unless you have 200+ seats, there's no way to produce quality across a menu as big as this, and they don't. Getting corn cobs lukewarm is a special trick. Serving Irish beer cold and flat likewise. Poutine is somehow Irish, and is a handful of fries, not so much with fresh curd and gravy as much as smothered in a somewhat tasty meat stew. The flounder sandwich with hand cut fries is a disaster. So thin that it's boot leather dry by the time the crumbs are cooked..absent of the promised tartar sauce, and the closest these fries came to a hand was at the end of the fryer....and....cold. The pastry on the frozen veg and chook mix was a margarine based foodservice special. I cant begin to describe the crime scene of the cremated sausages, with mash potato "product " and tin baked beans. But that's the thing when you have so many menu items. You'd need a team of ten to do the prep properly. At these prices, that's not possible. Be good at 3 things, offer each 3 or 4 different ways, and you won't be empty when the town is full, as this place was tonight. Great...

Was greeted with a poor and lackluster attitude. Server lacked any form of hospitality or a personality for that matter. Food came out lukewarm and all drinks were watered down. Sat up to the bar for a beer after eating hoping for the experience to change rides for the better but was only served by a bartender who made distasteful remarks about Charlie Kirk’s death. Very sad to see the staff feel so comfortable to mock someone’s death. Everybody is entitled to their own opinion but so am I, and my opinion is that this place sucks! Remember that Long Island was built by family oriented, hard working people who respect others and mourn tragedy, especially for widows and kids who witnessed their own father’s assassination. I preferred not to confront anyone about this matter as again the freedom of speech takes precedence here, but the management of this establishment should feel the need to know their audience a little better and make some improvements for the future. And also, perchance, just heat up the food at least before...