Empire Chinese Restaurant — Restaurant in City of Middletown

We have been customers of Empire for decades. Since they opened. We enjoy their food but never found them particularly friendly or customer centric, but we overlooked it. Today due to illness i ordered from Empire and arranged delivery through Door Dash. My order was delivered right on time. However; when i unpacked the bag i found that a quart of fried rice i had ordered was missing. (10 bucks). So i called the restaurant and told them. No apology of course. I was told, “I packed it in the bag”. To which i responded it’s not here i didn't get it. “ I packed in bag. You can come get it.” I said i didnt want to come get it and paid a pretty good price to Door Dash to do that. Again i was told they wouldn’t bring it. After telling her what i thought of their business practices and that i would never use them again i hung up. Whether it was the restaurant’s error or if Door Dash forgot to deliver another bag ill never know. But i do know Empire needs employees who care about customer service. They do not deserve my business ever again and they don’t...

very bad service! Today 6/17/2013 we all the way from Fremont to this place with my old parents and grand baby tol of 7, wait for almost 1 hour and didn’t get seat, I saw they had friends of 7 get ahead of us and got the table. I asked for manager, the waiter pretended to call but in fact the manager 熊伟民 Xiong Wei Min is in front of us. The manager not only didn’t handle the situation, he wanted us to wait another 30 mins and the hostess not gave us the seat. Very rude to customer!!

This restaurant the view is very good, food is ok, but the service and management are really bad. No basic courtesy to the customers, especially the manager and the hostess, the speaker there is also broken and loud, very noisy,...

Have been going here for a while, and this place has overcharged me in the past, i let it go... But today they did it again.. and im never going back. Be careful if they dont ask you what size which they should ..they will automatically assume u want large.if its lunchtime they wont mention the lunch combo which i think its pretty obvious if im ordering something 3 hrs before the lunch special ends to charge me the lunch combo price. Nope.. the lady behind the counter is a sneaky hustler. They will overcharge every chance they get and hope you dont notice. Which is sad because some of the food is really good. But not for the price you pay after they sneak in a couple dollars here and there on everything u...