McDonald's — Restaurant in City of New Rochelle

I am editing my original review, because the situation was resolved after nearly a month of waiting for a refund and multiple calls to corporate . The manager called me, apologized for everything and issued a refund. She also sent me meal vouchers as compensation for all of my time spent on phone calls and driving back and forth. She was very polite and easy to deal with. I can't rate the food because I didn't eat anything from there, but inside was very clean and extremely busy, which is usually an indication that it's a good place to eat.

I ordered food through the McDonald's app to pickup. When I pulled into the parking space reserved for pickup, I selected #4 from the app. I sat in my car for nearly 25 minutes waiting for my order to be brought out. Other people were getting out of their cars and gathering near the take out window, while others had their hand on the horn. I got out of my car, and walked over to the group of people who were obviously very annoyed. I was told that the employees had closed the restaurant to clean, and were not serving food. The door had a sign that read "closed for repairs". Everyone, including myself, had already paid for their meal through an online app. No-one received their order nor were they provided a refund. This incident occurred on October 9th of 2024, and I am still waiting for my refund!! The situation was not only a waste of valuable time, but was very aggravating. The employee who appeared to be in charge, didn't even make an attempt at apologizing to me or anyone else near me. I think I deserve a...

If I could give negative stars I would, I had an Uber eats order that I waited for over an hour for just for the guy to steal my food, I was refunded instantly and notified. I replaced the exact same order with a bigger tip and priority services, she gave an issue to the first Uber eats delivery guy and he had to cancel the pickup, when I tried to cancel it said I would be charged even though I won’t get my food. Then I tried calling and called over 6 times until I got an answer, I asked what the issue was about my order and then as I was trying to explain to her what my situation was she hung up on me mid sentence!!! ABSOLUTELY FRUSTRATING AND RIDICULOUS ESPECIALLY SINCE I WAS HAVING A TERRIBLE NIGHT AND JUST WANTED TO EAT MY FOOD. The other Uber delivery guy called me and she started arguing with me through the his phone!! I hope she gets fired because she does not deserve that job at all. Very unprofessional and not customer service like at all. I’m like why choose to work at a customer service job and not even try to deliver it correct? I will call corporate and make sure something is done about this because that was the most disrespectful experience I’ve ever had with any restaurant. This happened on August 8, 2023, at around 2:30 a.m. so whoever was on that shift being disrespectful picked up the phone around that time. I will never order from this...

I’ve lived around the corner from this McDonald’s for years. The food Has always been decent, same with the service. However, since this was newly renovated the past year or so it’s quite a mess. I saw somebody else say that nobody speaks English and That is correct. They have curbside outside but as of recent, they’re taking 10 to 15 minutes to bring you food that you’ve already ordered ahead of time. You might as well Order inside and wait 5 to 10 minutes For your food. I’ll be sitting in my spot waiting and somebody that walked in after I got there will be leaving with their food happily while I’m still waiting. I hate to be like this, but if you’re serving certain people in a certain area, we should at least be able to communicate with the people that are serving us. There’s no issue with being bilingual, but the entire staff only speak Spanish while serving people that are English speaking. I already avoid the other McDonald’s because since that one has been renovated every time I go over there I’m either missing something or have the wrong thing in my bag. McDonald’s has to do better, especially now that it’s not as affordable as it used to be. All the headache is not even...