Dunkin' — Restaurant in City of Newburgh

EVERY year I order my husband an ice cream cake for his birthday. I ordered this cake almost 2 weeks in advance. Well, this year I get a call from the Baskin Robbins 2 hours before I'm supposed to pick it up saying that this specific cake is discontinued! I was Highly upset! You couldn't call me sooner? I had to make a decision on the spot about a different cake which was Not what I wanted, nor was it what He would have wanted! The only reason why they got 2 stars instead of 1 is due to the fact that after I emailed corporate, the franchisee supposedly refunded me my money. I'm still waiting for it to be put...

I arrived at 505am. Now I understand they were just supposed to open a few minutes before but I went to the drive-Thru and sat there for about 5 minutes waiting for someone to take my order with me saying hello over and over again. Noone answered me no response no nothing. I then drive around to the window where I could see the employees the window was open so I again stared saying hello can some take my order and they continued to ignore m!! Horrible...

Make sure you have a minimum of 10 minutes to spare when coming here. They’re understaffed. The drive thru is backed up, the lobby is backed up, and having a mobile order will not help because you won’t get that on time either . There were 3 people running that entire place on a busy Friday morning and a lot of disgruntled people on their way to work, including myself, were waiting for...