Dunkin' — Restaurant in City of Oswego

I recently visited this Dunkin Donuts location and had a less than satisfactory experience. There are issues drink/food orders about 60% of the times I order daily, which has been disappointing.

During my most recent visit, I encountered some issues with my order. Initially, my drink was forgotten, and when it was prepared, it turned out to be excessively sweet. I politely requested a new order. However, I faced some challenges when the barista engaged in an argument regarding the order, claiming that I had requested four shots through the mobile app. Interestingly, I had just witnessed her adding eight shots to the drink. When I brought this up, she shifted the focus of the discussion to the quality of the pump machine instead and decided to argue more. Despite this situation, I remained courteous and thanked her for the drink, even though she responded with a less than pleasant attitude.

Considering these experiences, I have made the decision to travel to another Dunkin Donuts location further away (specifically, the one on W. 1st Street), as they have consistently provided excellent service. This way, I can avoid any potential issues and ensure a more enjoyable visit. I will not return to...

Avoid this place. They close super early. They close at 6 pm

Update: I went through the drive thru on 4/9/23. I waited over 26 mins to get a coffee and two donuts. Very simple order. The coffee was even black. Just pour in a cup and go. I still waited over 26 min, and there were only 4 cars. The donuts were hard as a rock. The coffee had cream and sugar in it. I asked for black. They wouldn't take it back. I asked for what I wanted, and they closed the window on me. Totally disrespected and upset. Will not be getting my business anymore. I say boycott this place. There is a man there by the name of Luke or Lucus, super condensending voice and tone. Total attitude, and has problems. Should not be working there. This place has gone downhill with...

If i could give a 0 star I would! I dont know who was working on the west side dunkin around 5:10pm today but when my fiancé and I were at the drive thru he asked if we could get a $6 dollar meal and it kept saying $10 so we were letting the guy know. someone else (a females voice) she took over and kept saying anything else anything else rude as hell (she is chubby and have black hair and glasses ) i asked the guy who was the female that took over and he rudely ignored us ( he is semi tall and skinny and have a septum piercing) they weren't busy. No cars were behind us the ups was parked on the side so it blocked cars going behind us. Idc busy or not does not give the person the right to give us...