California Rollin II Sushi Bar — Restaurant in City of Rochester

Very good sushi. Food was great, service left me unimpressed. I was asked if I wanted Wasabi... Umm yeah, I got the smallest chunk of Wasabi ever and I ordered the 3 roll special. The ginger was also small amount and mostly one thick chunk. But the rolls were great so if you like sushi you should check this place out.

Now to lampoon the service, sorry but I can be an asshat: Chronologically last, after the chef talked about needing a no bathroom sign I felt the need to say something. So I said: "little feed back if you have to correct your customers you might want to change up some things." To which he wanted to debate... Never argue with your customer, even if they are dead wrong just try to move on, you will never win points trying to convince them they are wrong...

Now from the beginning: I walked in 8 minutes before the open. Door was open (one of his arguments they need to walk through a lot before open). But when I couldn't sit at the bar and wait quietly outside in the lobby area sitting on gross chairs I asked myself if I should just get a burger at the burger joint that opened at 11:30. I don't see the harm in letting someone sit in the restaurant especially if you leave the door unlocked. 2nd: when I did come in at 12:01 and sat down I wasn't greated with "a the waitress will be with you shortly." When you have sushi chefs at a bar they are the first line of customer support. I sat confused why they seemed to avoid my eye contact for a few minutes before the waitress came over. 3rd: when I ordered a roll with avacado they have a $.50 upcharge. They didn't mention this till after the waitress walked away and came back. When your waitress comes back it's signifies something is wrong. They could just make it part of their greeting saying "so you know avacado has sky rocketed so there is an upcharge." No one cares about a .50 upcharge but when your waiter or waitress comes back with a concerned look your service is lesser than if it's told upfront. But last was when someone came in and asked where the bathroom was. After that person left the chef said to the other chefs "we need a no bathroom sign"... Well I chimed in, "but you do, it's just in the lobby..." You can't legally run a restaurant with out a bathroom. This is when I felt the need to explain that it's not the customers fault for not knowing things, it's your fault for not presenting it better. To which he wanted to argue. It's never ok to talk about your customers infront of customers unless your singing high praise. Any complaining about customers infront of customers is just poor service and unexcusable.

I don't exactly blame this chef. I blame the current generation. I don't think today's kids will get to experience great service in casual restaurants. Yes I have been fortunate to experience some of the best restaurants around the world and my family owns a resort/restaurant so I know the industry. But I find it sad average restaurants just don't provide training and kids today don't understand customer is always right or what great service really is...

On my sailing journey from Florida to Wisconsin on Dragon's Lair I have experienced great service at places like The Chop House in Charleston, Marina's like Miami Beach and Charlestons Mega Wall, but those were high end experiences. This was within expectation and the sushi was good, but I hate doing less than 5 stars but I have to...

Normally I don't write reviews but I rely heavily on them when choosing a place to eat. We have been customers at California Rollin II since they opened. It has always been hit or miss with the wait staff. Never the food, their food has always been great! Service has always been inconsistent and sloppy, but the food was good enough that we still stayed loyal customers. They employ mostly kids as their waitresses so we always wrote it off as young inexperienced servers.

Lately it has been more misses than hits. The past few times we have come our rolls haven't been rolled tight and they fall apart when you try to eat them. They're not cut even and the presentations on the board have been lazy.

Today was the worst experience I have had there in a long time. We waited for 1 1/2 hours for our food with no acknowledgment of our wait. The restaurant was full when we walked in but the waitress sat us immediately anyways. Yes I understand you have tables open but if your kitchen and chef can't keep up- DON'T SEAT CUSTOMERS. Or at least warn them they're going to be waiting a while for their food. I would have liked to know that before we ordered and committed to the wait. We only found out about the long wait when another table confronted their waitress about their lengthy wait time for food. Which was rectified with an attitude and the explanation that they were understaffed. Again, then don't seat all the tables. People would be much happier if you were upfront with them rather than having them wait over an hour for food. When our food finally arrived the waitress dropped it off and immediately started to walk away. I asked her to tell us which rolls were which- she sped through the explanation and then walked away. After she left we realized we had the wrong order. We waited at the table for a bit but did not want to eat the order so we had to go find the waitress and tell her. We had to wait another 20 minutes for them to make our correct order. When our order arrived the rolls were sloppy and we did not receive our wasabi and ginger which I indicated on the order sheet that we'd like some. We were finished with our meal by time she came back so there was not opportunity to ask for some.

Overall I am disappointed in the service and food lately. We probably will not be returning customers due to this...

awful! Took over an hour to get our sushi for 2. Kept getting told "It'll be right out" The worker making the sushi was on his phone half the time laughing about something on Snapchat and not actually doing his job. We get our food after an hour and 15 minutes of waiting, theirs hair in the food! We tell the waiter and she says "the manager will be right out" She comes back about 10 minutes later, explains to us the manager is too "busy" right now to talk to us. In reality theirs probably 3 other tables with people in it, so no you're not busy, also, he's the one who made our food and was fooling around instead of making the food, he offers no refund, no re make of the food, but he offers to take the cheapest roll off our bill. waiter asks us if we want the hairy sushi to go, are you kidding me?!? over 50 dollars waisted, you sure lost my business and I will be getting my money back :)

Update- so a few days later, I called and asked for the manager, after about 5 minutes waiting on the phone the manager comes on the phone and after I explained to him what happened, in a snarky tone he says “what do you want me to do about it?” I was shocked to be spoked to like that.. I went on to tell my story about what happened and he said that I could come in and get my money back with my receipt, so I did, I walked in and waited about 5 minutes to be even greeted, while I’m standing there, i overhear people talking to one another saying “what is taking so long?” “How long have we been here for we only have our drinks?” The manager didn’t even come talk to me just told one of the waitresses to give me money, the highlight of my day was when they didn’t even have enough money in their register, they took it out of their tip jars. I was talking to the people closest to us and they said they’ve been waiting for their food for about an hour!!! Their was about 5 other people in there at that time, here’s an idea... maybe hire some waitresses and sushi makers that are over the age of 25... oh and a better dress code, really disturbing having a waitresses lean down and have her boobs halfway out in all our faces, people don’t wanna see that just an fyi, if they did, they’d go to the tilted kilt or...