Let me start by saying, the experience was surreal, it was something from a nightmare that you never want to believe would happen in real life.

Upon arrival the hostess indicated there would be a wait of 40 minutes, the presumable manager at the time was quick to correct her that there was only a 20-25 minute wait. I accepted the option to wait - little did I know the trip we were about to embark on. My friends and I had ordered a few drinks each while waiting before realizing that over an hour had passed and we still hadn't been seated - let alone notified or updated of an extended wait. Clearly in front of us there were a number of tables available both inside and outside, so I decided to inquire.

After politely asking the hostess if she knew how much longer the wait was going to be, she indicated I was coming up soon, I inquired if she had a ballpark figure of how long and she replied "soon". I again asked if it would be in the next ten minutes or so and she shrugged me off. I was a bit taken back, I had been nothing but polite and cordial, and she left me with the impression as if I was an imposition. So I went back to inform my friends and we made the decision to leave after finishing our drinks.

Ten minutes later we were headed out, and I dropped the buzzer back off at the stand and said to scratch my name off the list. Another hostess whom was at the stand at the time said we were up next, I indicated that we were all set and leaving, but she insisted that she would seat us right then. Hungrily we agreed to stay and be seated.

Once seated we were immediately asked for our drink order, and it was placed with no issue. After our drinks arrived, it was at least another 20 minutes before the waitress came back to take our order. Our order was simple and fast - burgers and chicken wings. But that would be the last time we would see our waitress for the next 40 minutes. While in the meantime, other parties were seated after us, had their order's taken, and served before our waitress even returned.

When we next saw our waitress she came up and started by stating "This is going to sound weird.." and continued with she just realized that our order was placed but she never sent it to the kitchen. I appreciated she apologized, but we were stunned. Two and a half hours had passed at this point and not a crumb of food had been served - out of fear of some other mishap I asked her to please cancel our order and bring the check. Getting the receipt for our last drinks was the fastest service we received the entire night.. Over two and a half hours (going on three) had passed and not single one of us had eaten.

As a first time visitor I'm disappointed to say I can't even tell one how the food was, because I didn't even get a bite. Beer and food prices weren't anything to write home about, and the service sure as hell wasn't either. The waterfront location is the only reason I'd even give it a single star. Never in my life have I encountered such a dysfunctionally- nightmarish establishment that seems burdened by servicing it's patrons.