Kings Buffet — Restaurant in City of Rome

Please tell the manager, since they wouldn't allow me to.

Mold at Kings Buffet! :(

Hey Guys,

Tonight my husband and I, Anthony Rienzo, went to kings buffet for dinner. We have been frequent customer here with no problems and have made this a popular family outing.

Unfortunately today the service was not what we have come to know from this place. While eating the main course Anthony complained several times about the temperature of the food. He kept telling me "it's cold, is yours cold?" And though it was not as warm as we usually know it to be I assumed that because it's Saturday, maybe the food was being picked at quicker and cooling off due to lack of quantity as some of the choices I was making were still good.

When we went for the desert I selected my items, one being the cream puffs. When we sat back down at the table I noticed odd spots on the pastries. Looking closer I noticed that they were green and white and fuzzy: they were moldy. I checked through 3 of them before calling the waitress over and showed her.

I was met with an attitude, and a "what do you mean" and I showed her closer, stating that it was clearly mold. I received a quick apology of "sorry" where she proceeded to walk over to another woman and show her. Clearly they agreed with me because the whole tray went into the trash. What shocked me the most was that they did not check to see if other guests were eating these, (a little boy had been grabbing at these before I took any) , and due to this I felt unsettled by the way it was handled. I quietly approached the counter and asked if a manager was present that I could talk to and I was told "he's not here what's the problem." When I told the lady what I found she said "what? What do you mean where?" So we called the waitress over who took my food from me and I told her that both my husband and I saw and if she could please confirm. They spoke between each other in a foreign language and then the lady rounded on me again stating, "this isn't our company fault, it's the people who deliver the food" and, "well no one else is complaining"

When I asked to speak to the manager again, or for a phone number I got told again how its not their fault and "do you want a refund I'll give you a refund." The money was NOT the issue here. The issue is that they were inappropriate in their handling of people's food, inappropriate in the way we were treated when we brought it to their attention ,and how I hope that little boy doesn't get sick from eating those dessert treats.

Again, my husband and I have always supported this business but after tonight we will not...

Very overpriced for the quality of food. Paid the same as I would at a nice sit down Italian restaurant or something (think Babes) for food that was more akin to what is served in institutions & elderly homes. My child's school lunch, thankfully, is more appealing than what they had. Some examples: mushy tortellini, cold & waxy looking canned carrots, frozen pizza, dried out vegetable lo mein with brown lettuce in it, BBQ spare ribs that were literally black, & many other similar delights. Everything looked dried out, old, mushy, overcooked, or just plain off. There were a few edible things, the sesame chicken wasn't horrible. & the salad bar wasn't bad, surprisingly the veggies were decently fresh. If it was cheaper, then maybe it'd be more acceptable, because you're getting more along the lines of what you paid for (though the remarks would still stand), but it's not. You could get a much nicer dinner at so many other places for the same or even much less. I know there are no more Chinese buffets around, and the nostalgia is nice and all that, but this place is terrible and it needs a overhaul & some outside help because this is not it. & this isn't new either, i had this same experience the last time I went, which was almost 2 years ago. I tried to give it another chance, but it was not worth it. Pretty venue with a lot of...

First off I always used to take my father here every month and the food was usually great and they were usually nice. And now I have second thoughts. I will never be returning to this restaurant again. The old lady that people think is it waiter. She's not really the waiter. She's the owner and she's very disrespectful and rude serving cold food and Staring at customers while they're eating it's very poor customer service Got one plate of noodles and they were absolutely disgusting and lukewarm the rice was hard as a rock as well Couldn't even chew the sesame chicken if my life Depended on it hardly any thing to choose from ninety percent of the trays are empty where they have the food And then the lady came over to give me my bill and she told me to finish what I was eating and I told her. I'm not eating it because it's cold. And she got mad because I wouldn't eat it. Not even that I found a found a piece of wire in my lo mein noodles the type of metal that came off a wire grill brush I pull it out of my mouth I was very lucky I didn't swallow it the lady literally picked up off my plate I stood up and walk right out after thst payed my bill and no tip will definitely not ever...