The Salvation Army Thrift Store Rome, NY — Local services in City of Rome

Went to buy a desk & made arrangements with the lady at front counter I would be back the next day to pick up, when arriving to pick up it was a different lady I encountered at the back door where you’re supposed to pick things up at and she was extremely rude. Made my wife carry a 50 ib desk all on her own through out the store although it was supposed to be put in back as it was sold the day before and unfortunately I was at work and could not go with her mind you, she probably weighs just as much as your middle schooler child. She did not pay attention to names but really wishing she did at this point. They have some pretty good merchandise with good deals but wow some...

Today, my husband and I came in asking about toys for tots (Christmas gifts) for my 3 year old as my husband lost his job and cant afford gifts this year. Audrey at the front register was very wonderful and kind, she not only helped us with finding free avenues for gifts but she also gave us some of her own toys from her house as well as cash to buy her a gift of our own. This women deserves a raise and a recognition of gratitude and grace. I will never forget what she did for my daughter. This is another thank you to Audrey for your blessings today. For that I...

I got to the Salvation Army store regularly. Now that there are Covid measures in place, (having to wear a mask, social distancing, etc..) It's not as good of an experience, because we are not allowed to use the dressing rooms or the rest room. How will we know if something fits or if we are happy with an item if we can't try it on? There is no refund policy, so better be sure something is your correct size, no room fir guessing because you lose money if you get it home and you are not pleased with it. So that's why I gave this last...