Flores Family Restaurant — Restaurant in City of Schenectady

I have been coming to Flores for years the food has always been good as well as the service... last couple times I've ordered it's been so difficult to communicate with the staff because nobody speaks English. I ordered tonight and got really stale flavorless plantains so I call back and tell them I was under the impression they were making me a fresh order. I arrive at Flores for the 2nd time and the cook comes out and translates on her phone that delivery company delivered plantains that aren't ripe I tried to convey to her that some of them are fine but the majority are nasty and I would like a fresh order. After going back and forth she finally agrees so I wait for her to come back which she did and I say this is a fresh batch? She says yes so I grab the bag frustrated and walk out when I get home and open the bag it's filled with French fries !!! I again call back and demand a full refund nobody can understand what I'm saying and say they close in 3 mins!!! I'm so aggravated and disappointed this is what Flores has become. I understand some people have trouble speaking English but to have a whole establishment in the USA and not have one employee that speaks the native language is insane to me!! The attitude from the older female cook was disgusting just being so cheap and stingy about making a new order. If you own a sandwich shop and get delivered stale bread that doesn't mean serve it to the customer anyways and let them pay the consequences and eat nasty food ...NO you contact the vendor and explain the product is no good and work it out with them if they don't reimburse you oh well sometimes you take a loss in business doesn't mean you serve out mediocre food and try to recoup the money on the customers dime. And if you know your plantains aren't ripe you should communicate that during the ordering process. On one note the waitress was the only one apologetic and understanding she was also very sweet but again speaks no English she had to have a customer...

I heard good things about this place a few years back. The building isn't the nicest, nor the area, but the food was fantastic. The service was good.

I'm no expert on Peruvian food - but there was not one thing I had that I wouldn't eat again. I went with a friend that is more in tune with this food (living in LI and working in Manhattan) - and he said he is definitely going back with his wife who is Brazilian - so I take it they hit a spot with him.

The Enchilada's were excellent - although a little different from what I am used to. Some people use bland to describe this place, but it just wasn't spicy like most "Mexican" joints. A lot of things had a sweet peppery taste rather than the spicy hot. I didn't think it was bland at all, it really just excited a different part of the palate.

Don't expect world class service or dining experience - this is a local joint serving great food at great prices. Warning though: the food looks much smaller in the pictures on the menu. We ordered a good variety of food and it filled the whole table. Even the appetizers were of good portion.

I am giving it 5 stars based on...

The waitress/server didn’t know the difference between types of steaks that came with the meal I was asking for. The white rice came out and it was so mushy it could stick on the wall. The tostones were so crispy and oily and the ones in the box from the supermarket taste better. My husbands steak on the picture was carne asada and they brought out my meal and his meal with the same steak and not in slices like the picture. $60.00 meal and they didn’t even have the decency to discount my plate since I had them remove the rice and beans. Most places would have. No wonder this establishment is always empty and their own family and kids are the ones sitting down eating the food. I won’t be returning!!!!!!! By the way, it pains me since I’m Hispanic and there aren’t many good Spanish restaurants in...