Los Chamos — Restaurant in City of Schenectady

We walked in for the first time today and a lady grabs a note pad ready to take our order. I let her know it was our first time and got nothing. Tried saying it in Spanish and still nothing. I asked if we should sit and order or stand. My point is that the customer service part just wasn't there.

We ended up ordering our food and I was really looking forward to the taste of it all but was sadly disappointed after my food arrived. I ordered 2 tacos. One chicken and one shrimp. Ended up with fried pork and chicken. Decided to keep them and combine both tacos into one in order to feel as though I had a full taco. There was so much cilantro and red onions in each one that I am still tasting onion after taking half of it off. The fried pork and chicken were very overcooked. I have had Venezuelan food in so many different places and had hope that my hometown could finally have brought some awesome flavors but it was an epic fail.

Maybe they were just having an off day but I am not going to go back and spend...

This is a great place to get some delicious Venezuelan food. I haven't had a patacon or cachapa since I moved here from NYC a few years back, so I was thrilled to see this place show up on the list of local restaurants.

The food is bursting with so many flavors, and the portions are generous for the price. The sauces are incredible, especially the green one (as for extra when possible). I took my food to go, but the restaurant has plenty of seating space to accommodate a good number of people. I definitely plan on dining in one of these days, and experiencing the food hot off the stove. Try a little bit of everything if you've never had Venezuelan food before;...

Absolutely horrible customer service and would not issue a refund for an order they lost in their system. I tried to give them a chance considering I received horrible customer service the last time I was there. I try my best to give every restaurant the benefit of the doubt since I can imagine what they do isn't easy but I'd also expect that a restaurant would treat paying customers with a little more respect. I left the restaurant with no food and out of almost $40. Wouldn't recommend...