Wasabi Asian Bistro — Restaurant in City of Schenectady

Arrived at restaurant, walked in went directly to the restroom and came out showed my phone. Stated im here to pick up a "named the company" for "gave customer name". The one staff member passed me the food bag as he looked at my phone and receipt to make sure he handed correct order to me. I hit "CONFIRM" on my end touching the bag to leave out. Out of no where another staff member come and grab the food bag and asked me to confirm. As everyone in this conversation can clearly see on my phone that I shows on the way to customer. SMH! The RUDE, AGGRESSIVE, ARROGANT, DISRESPECTFUL, INCONSIDERATE, ANGRY, ARGUMENTATIVE staff member says no your not leaving with the food. I told him hey its not my order to argue over I will contact customer care and let them know what's going on and have them cancel on my end so I could move on. I also contacted the customer to let them know what's happening. I felt bad for the customer she stated she was a mom and I was pouring down raining this particular night. The staff was actually laughing like it was a joke. I'm thinking they must feel their messing up my money, but no they did not all they did was mess up my time. Reason why is I had to wait there at the restaurant to get on the phone with customer and customer care before leaving location. Eventually the customer had to come and pick up her order and apologize that this occurred and hoping to get a refund.

Please refund that customer her money. Mr. Wasabi you guys are wrong for that....

This was NOT donburi! I am actually giving them 2.5 stars, but since that isn't an option it gets rated down. I ordered a katsudon. Here are my pros and cons.

Pros: The salad wasn't just cheap lettuce. Cons: It was not even close to donburi for many reasons. It wasn't even served in a bowl! It was like a normal entree. Anyone who knows anything about this dish will understand. The pork was overcooked (meat was dark brown), was really cheap meet, and there was this weird glaze to it. Is this suppose do be some American spin to the dish? Egg is supposed to be mixed all throughout the dish. There was one circular egg piece in one little spot..seriously? The onions should be in with the egg but that was deposited on the opposite side of the container lol. Price. This restaurant is very expensive as these same dishes are much cheaper normally (even in NYC). Don't get me going on the crazy Ramen prices (plus that isn't part of this). So the price was set for a much better quality dish than what I go.

I called to complain about the food to at least give them a heads up before I rip them apart in a review...they responded "okay". LMAO! If their food quality is on par with what I ate then I feel sorry for people who actually think this is Japanese food. Mizu Sushi is much better (but no donburi) and they are much less expensive for the same dishes. Worth the extra few miles in some cases.

• I DO NOT RECOMMEND...

The waitress is hilarious! Totally rude, she could care less. She actually wears a black t-shirt that states, in writing, that she doesn't care. When we asked where the drink menu was, she said they only serve standard soda drinks. I asked for an Asahi Japanese beer, and she said they don't have it. I was just about to give up and drink water when I saw the stainless steel shape of a Sapporo peaking out of the shelf on the wall behind the sushi chefs. She did bring me a cold one of those with a glass. When she brought out my miso soup, she plopped it down, spilling some on the table, but she was already looking and walking away. She pretended she didn't notice. The place was not busy. There were other wait staff. It felt like a Seinfeld episode. The sushi was good, the menu was great except there was no drink menu. I've had sushi in Tokyo, Japan, numerous times, and this place was pretty good for being in Upstate New York. Kudos for the obnoxious service! Thank you, Mr Wasabi, for a memorable...