Brooklyn Pickle East — Restaurant in City of Syracuse

First of all let me preface this with I like Brooklyn Pickle, it might seem like I'm a hater because I posted another review about the North store giving me the wrong salad. My girlfriend and I have enjoyed meals from the East, North and West store. I also understand that there is a staffing problem throughout food service due to the pandemic. On this particular night I ordered 3 half sandwiches for pickup, I was quoted 25 minutes on the phone which seemed a little long for cold food but I had no idea how busy they were so I was okay with it. When I arrived I grabbed some chips and some pudding then went to the pickup area there was another couple already waiting there and nobody from the store to help us. There were four young women in the main sandwich stations waiting on walk in customers. Finally after a few minutes a young lady came over and waited on the couple there before me turns out their order was never put in so she wrote down what they ordered and went over to make sure that got made, I was never acknowledged even though I was also standing there. There was a bag sitting in front of me so I figured it must be mine . I looked at the ticket and it was actually a delivery. I then walked over to the main area to check on the status of my order and found out that it was not made yet either. The couple that was waiting had to have their sandwiches opened up and Russian dressing put on them because the ticket had Russ on it and the girl thought it was for a person named Russ. Once my food was done the girl did give me a significant discount a bit over $10 for 3 half sandwiches 2 puddings and 2 chips so I'm not looking for anything , but the thing that always impressed me about Brooklyn Pickle is how uber organized they always were counter person shouting items to cashier payment method etc. I saw nobody delegating the employees that night I was very surprised about that. Once again I'm not a hater I've had plenty of five star experiences there and this is more because I do like them if I was the owner I'd...

I’ve eaten food from here before and it had been very good. I went back again and as I was standing up by the counter, I noticed what looked like seafood in one of the bowls in the line. It was directly next to the chicken salad I had been planning to order, but I am allergic to shellfish so I was hesitant. I asked one of the workers what was in the bowl and she used the knife in her hand to point to one bowl saying “seafood salad” and then to the other “chicken salad”, sticking the knife in each bowl as she pointed, then continuing to use it without washing it. When I pointed out that was cross contamination, 3 of the workers looked at me like I was crazy. I asked what was at the other end of the line that I might be able to eat that wouldn’t be contaminated and none of the workers could guarantee that there was never cross contamination, but they were “pretty sure” the tuna salad was safe. One of the workers made me a sandwich and was careful to use a clean knife, but I was still nervous. I was hungry and didn’t want to be a complaining customer, so I ate it slowly and luckily did not have any reaction. The sandwich was tasty but not...

The food was relatively good. Unfortunately, my sandwich was made wrong. The server asked for my order and I ordered a half Italian hot without lettuce. She repeated back my order and “no lettuce” but she made the sandwich cold (not toasted) and with lettuce. The 2nd sandwich was a half Reuben (supposed to be hot). It was hot and she asked if I wanted lettuce on my Reuben and I answered NO. My sandwich was made with lettuce. My daughter ordered a whole Reuben and the server asked if she wanted if she wanted lettuce, tomato, and onion? She ordered it hot without the lettuce, tomato, onion, basically like a normal Reuben should be. It came out cold, not grilled or toasted and piled high with lettuce. Our entire order was completely wrong. We found the restaurant online and thought it would be a great stop as we were passing through the city. We went 15 miles out of our way to try it. Huge disappointment. We would have even been okay with the modified sandwiches we were given since they were very different than what we ordered the service (the server that took our order at the counter and made our food) was so bad, it made the entire...