Munjed's Middle Eastern & Greek Restaurant — Restaurant in City of Syracuse

Today while at the NYS Fair we visited Munjed’s booth. My friend ordered a gyro salad and I ordered a gyro with fries. Service was fast and prices seemed reasonable for fair food.

When the food came out, my friend questioned the meat on her salad. We were told the gyro meat was a beef and lamb mix — something she hadn’t realized, as she cannot eat lamb and thought there would be a choice of meats. We understand this was partly a misunderstanding on our end, but when she mentioned her dietary restriction, a cook in the back made a very unprofessional comment: “Then don’t order it.” That response was unnecessary and disrespectful.

They “remade” the salad, but instead of fully preparing a fresh one, they just removed the meat and replaced it with chicken, leaving behind bits of gyro meat mixed in with the vegetables. This turned her off from eating it completely. Meanwhile, I tried my fries and they were so oversalted they were inedible.

When my friend requested a refund, the owner offered to remake the food, but by that point her appetite was gone. Instead of handling the situation with care, the owner became argumentative and confrontational. Ultimately, she only refunded the items that weren’t eaten, and it felt like a battle to get even that.

For fairness: my gyro itself tasted fine. However, the lack of professionalism, customer care, and the dismissive attitude we encountered left a very bad impression. While they did issue a refund in the end, it was only after we pointed out that vendors at the NYS Fair are expected to uphold certain standards.

Overall, I would not consider visiting this booth again. A little more understanding, respect, and attention to customer experience would...

Changed the rating to one star and a new review since my first visit.

I won't be back. We've had several carry-out meals from Munjed's that have been pretty bad. This was the last one though. Everything was cold. It was cooked, but cold. I bit onto an falafel and it was icy. Really disappointing.

Somehow, the sweet potato fries had the consistency of jerky. Not crunchy, but tough and rubbery. Hard. And cold. I live only 5 minutes from Westcott so there is no way the food cooled off that fast. It came out cold.

The first visit and original review: Excellent carry-out. Very nice menu with the full complement of middle eastern fare. Everything was fresh and well prepared. Had the Kifta which was seasoned well and nicely balanced between the skewers, hummus, and salad. Wife had a chicken gyro plate which was also quite tasty.

The coup d'grace was the baklava which was made local. The wife and I have made our own which we prefer to other restaurants but since finding Munjed's, we won't have to make it ourselves again.

I'm looking forward to going on for a meal with they re-open for...

Maybe it was because i doordashed but the food was very overpriced for the quality. the pita i ordered was ice cold and came in a plastic package from the store; so it’s not remotely made there. the $1 sides are barely enough to dip a single pita in- not worth it!! the hummus was okay but nothing special or great. the greek fries were completely soaked through. absolutely soggy all the way through. the toppings were nowhere near sliced up enough to eat with hands and the fries even when heated up and made crispy were eh in terms of flavor. the only reason i gave them two stars was the desperate hope that everything tastes better fresh despite placing my order and receiving it all within 20 minutes. do better or...